Blade 17 Pro crashes when resuming from sleep

Discussion in 'Razer Support' started by bierdc, Oct 3, 2020.

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  1. bierdc

    bierdc New Member

    Hello.

    My brand-new 17 Pro (early 2020) works normal with the SSD that came with it, but when I put in my 2x 2tb PNY NVMe SSD in a raid 0 configuration, the system crashes when trying to resume from standby. The machine otherwise works great.

    Without the latest drivers, the typical presentation would be the keyboard lighting up, followed by the screen turning on to a black screen with a few white lines 3/4 of the way down, partly broken up (looks like a graphical issue). That shows until the computer restarts by itself.
    With everything updated, the black screen with lines doesn't show; the computer just goes straight to the BSOD where it collects data, after which it restarts normally.

    My brother and I have tried several different things:
    - All drivers are up to date, including graphics.
    - Fresh install of Windows applied numerus times (even downloaded it a couple times to r/o bad files).
    - Tried installing Intel RST drivers/tools, but said device was not compatible.
    - Both RAM sticks are tested and functional.
    - Using just one of the PNY SSDs, same result.
    - Driver verifier--the only crash he was able to get was RzDev_0256.sys (listed as a driver for the keyboard apparently). We didn't explore this any further yet because he got tired of putting so much effort into this.

    Interestingly, my brother noticed that this specific model of laptop is listed as "compatible" on Crucial-brand 2tb NVMe SSDs. He mentioned that this could conceivably be an SSD compatibility issue (I thought an m.2 NVMe SSD was an m.2 NVMe SSD.. maybe I was wrong?).

    I was able to track down one review on Amazon in which a buyer mentioned this problem. He exchanged it without finding a solution, and ultimately ended up buying a different laptop (unclear if he had the same issue again or even if he installed new storage). Beyond that, no one seems to be talking about this issue with these laptops.

    Anyone know of issues like this? Or have any other avenues to explore?
     
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