Booster Prime, Digital Vibrance Problem | Razer Insider

Booster Prime, Digital Vibrance Problem

  • 13 February 2022
  • 5 replies
  • 379 views
P
When I try this razer cortex, I can use the digital vibrance when only playing valorant but when I play valorant now then I try to exit in game, the digital vibrance did not off. So even I'm not playing valorant the digital vibrance is on. I can't focus because the color is so sharp. btw my digital vibrance is 60 so it's fcking hurt in my eye right now, I'm not adept in this setup. This is the first time I have a problem like this in razer cortex. I already try to restart my PC but it did not work to turn off the digital vibrance.

I want to fix it right now!
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5 Replies

A
Hey there!

Thank you very much for sharing your concern with us here. My name is Michelle from the Razer Cortex technical support team. I will be delighted to assist you with your issue.

As a gamer myself. I understand how frustrating for you to encounter such an issue. I am trying my best to help you out.

Here could you please try the below method?

  • Please open Razer Cortex and go to GAME BOOSTER-BOOSTER PRIME-MAKE ADJUSTMENTS, turn on the MAKE ADJUSTMENTS feature at the right top.
  • Then, please click on the REVERT icon of Hue, Brightness, Contrast, Digital Vibrance. Ensure that you did not click any buttons of 'CANCEL' and 'SAVE'. Please check the image attached.
  • Finally, please open your Task Manager to end the task of Razer Cortex to see whether your screen color changed as before.

Please feel free to let us know if this issue persists after trying the resolution we provided.

This issue generally occurred when Razer Cortex was forced to end its process. In such a scenario, Razer Cortex cannot revert the system settings when our users exit their game.

Thank you for your patience. Hope you have a wonderful weekend.

Best regards,
Michelle
1 Attachment
P
Thanks for helping, I try your method to fix the issue and it works.
A
pacificae
Thanks for helping, I try your method to fix the issue and it works.

That is great. Please feel free to let me know if you need further assistance.

Michelle
R
Michelle-RazerCortex
Hey there!

Thank you very much for sharing your concern with us here. My name is Michelle from the Razer Cortex technical support team. I will be delighted to assist you with your issue.

As a gamer myself. I understand how frustrating for you to encounter such an issue. I am trying my best to help you out.

Here could you please try the below method?

  • Please open Razer Cortex and go to GAME BOOSTER-BOOSTER PRIME-MAKE ADJUSTMENTS, turn on the MAKE ADJUSTMENTS feature at the right top.
  • Then, please click on the REVERT icon of Hue, Brightness, Contrast, Digital Vibrance. Ensure that you did not click any buttons of 'CANCEL' and 'SAVE'. Please check the image attached.
  • Finally, please open your Task Manager to end the task of Razer Cortex to see whether your screen color changed as before.

Please feel free to let us know if this issue persists after trying the resolution we provided.

This issue generally occurred when Razer Cortex was forced to end its process. In such a scenario, Razer Cortex cannot revert the system settings when our users exit their game.

Thank you for your patience. Hope you have a wonderful weekend.

Best regards,
Michelle



not working 😞
A
rushAmazonitesigns859
not working :slightly_sad:

Hey there!

Thank you for sharing your concern with us here.

Did you mean the method I shared above is not working for you? If you have tried it correctly, and your screen color does not restore, could you please provide us with your Razer Cortex logs for us to further investigate this issue？

Here is a simple guide to gettng your Razer Cortex logs:
https://mysupport.razer.com/app/answers/detail/a_id/1685

To protect your privacy, please feel free to share your Cortex logs via PM.

We look forward to your reply.

Thank you for your patience.

Michelle
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