Buds Not Shutting Down

Discussion in 'Razer Support' started by battleshark97, Jul 31, 2022.

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  1. battleshark97

    battleshark97 Member

    I currently own a Hammerhead TWS X, and recently the left earbud has been acting up.

    Whenever I put it in the case and close it, it won't disconnect from my phone. It's not being fully charged by the case, and if it's off, it won't turn on when I open the case.

    I've tried cleaning the contacts on the bud itself using isopropyl alcohol and also the hole for the bud using compressed air. Is there anything I can do first before contacting my seller for the warranty?
  2. Razer.Zionzedd

    Razer.Zionzedd Yes, My lord? Staff Member

    Have you tried updating its firmware through the mobile app? PM me the serial number and share a copy of your receipt so I can validate its model and warranty status.

    *Thread locked to curb conversation to PM.
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