Cannot access razer account | Razer Insider

Cannot access razer account

  • 2 June 2021
  • 1 reply
  • 127 views
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Hello i have purchased THX spatial sound, and have a razer headset keyboard and mouse. after getting a new PC i cannot reactivate the Spatial sound with the code i have, nor do i have a clue what the account was are there any options for me at this point?

Edit:
also to add surround sound 7.1 came with my headset but cannot activate that either
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1 Reply

Razer.Caziel
Userlevel 7
Can you remember the email address you used to register the devices or activate the code? For now, send the serial numbers to me. I can use those to check the accounts they are bound to and look into linked activation codes. As for reactivation, there shouldn't be a need for one. As long as you log into the same account, you'd have full access to the app.

*Thread locked to curb the conversation to PMs.
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