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Can't change refresh rate on my blade 15 2018

Discussion in 'Razer Support' started by samuraiwips, Dec 12, 2019.

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  1. samuraiwips

    samuraiwips New Member

    Hi,
    I saw this same question in the forum but with any replies, so i'm posting it again because I have the same problem with my blade 15 2018 1060 max-q.

    The thing is I can't change the refresh rate of my screen. I have it on 144hz, but if I want to set a battery profile on Razer Synapse 3, I don't have the option to put it in 60hz, I tried the display advanced settings of windows, but it didn't work either.

    Any suggestions,
    Thanks you.

    PS: Here are some screenshots

    upload_2019-12-12_8-56-49.png upload_2019-12-12_8-59-51.png
     
    samuraiwips, Dec 12, 2019
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  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Are you still having the same issue? Was this working well before? When did you start to notice this?
     
    Razer.RedPanda, Dec 24, 2019
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  3. samuraiwips

    samuraiwips New Member

    Hi, yes I am still stuck with 144hz only. I could never change it, my screen has never been in 60hz. I noticed when I was setting up my profiles on razer synapse 3 the day I got my laptop.
     
    samuraiwips, Dec 24, 2019
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  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Thanks for the reply. Please PM me the serial number of your Blade. I'll assist you from there.
     
    Razer.RedPanda, Dec 25, 2019
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