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Can't receive activation code for surround 7.1 with Kraken Pro V2

Discussion in 'Systems' started by Quenale, Apr 29, 2020.

  1. Quenale

    Quenale New Member

    Hey,

    I decided to download Razer Synapse 3.0 and so also took Razer Surround 7.1.
    But when i went on razer surround 7.1 they asked more for an activation code, i don't have the box of my headset anymore. I thererefore decided to register my Kraken Pro V2 on Razer ID just like it is said on the website. I received an email of confirmation but no activation code.

    Where and how can i get this code for my headset ? I looked it up and never found a solution...
    Maybe the Kraken Pro v2 can't do surround 7.1 ?

    Please help!
     

    Attached Files:

    Hermanator likes this.
  2. Dittmo

    Dittmo New Member

    I have the exact same problem. It used to work on razer synapse 2.0 on my old cumputer but now I can't get a code or use surround sound whatsoever.
     
    Hermanator likes this.
  3. Hermanator

    Hermanator Well-Known Member

    I'm curious too, cuz I was thinking of getting the Kraken at some point.
     
  4. Lvidz

    Lvidz New Member

    Same with me. I had to download the legacy 2.0, an old one ( and it's not working in win10 ver 2004 ).
     
  5. brdrudi

    brdrudi New Member

    Mesma coisa comigo, alguma posição?
     
  6. Ervindark

    Ervindark New Member

    You should still have the Razer surround Pro activation code in your email account, but the 7.1 surround needs a different (new) one. I haven't received a replacement code either. If they discontinued Surround Pro they should at least give us a replacement.
     
  7. Lvidz

    Lvidz New Member

    I was told by a support manager that if you run an instance of bluestacks on your PC with the Razer Surround, it works again. I tried that out and it's true. While bluestack is open, the surround sound stays normal and usable like nothing happened and i'm using it like this until they find a fix for it.
     
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