Cant top up my zGold anymore ?

Discussion in 'Razer Gold & Silver' started by F1R3JUICE, Dec 5, 2018.

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  1. F1R3JUICE

    F1R3JUICE New Member

    trying all day to top up my zgold with Paypal but its not working...
    ''
    RELOAD PENDING
    Your 70.00 Razer Gold / EUR 70.00 will be added into your Razer Gold account upon payment confirmation.''this is the error message is get...
     
    0V3R_K1LL and pancholr like this.
  2. TheShadowRO

    TheShadowRO New Member

    same, i was trying to buy gold using paypal account i get message that transaction is pending with total amount and transaction id BUT on history are no transactions so if i don't made screenshot i have no records, and no funds are taked or holding on my bank account....

    so far this new upgrade is a total mess. anyway when i upgrade my account i don't see any country list to select apropiate currency or us dollars, so i select euro - now i think that's can be the issue ....

    final attempt will be to use paysafe or other payment ..

    but so far i'm totally dissapionted they messup with paypal

    p.s. i even select add and wtrite my card details ( even the card is added on paypal account) as it show on help tutorial = same pending and no history result...
     
    DRIFT_IT and 0V3R_K1LL like this.
  3. rushRedTURQUIOSE736

    rushRedTURQUIOSE736 New Member

    Happened to me as well. Submitted a ticket but haven't had a response in two days. Any word from Razer?
     
    DRIFT_IT likes this.
  4. TheShadowRO

    TheShadowRO New Member

    they ask me for a printscreen , of course i did - but since no money was draw from my card there is no point to contine - they will figure out themself wha't wrong between razer and paypal.

    Also they suggest to try other payments way - wich i already did and buy gold with skrill option.
     
  5. MotMot018

    MotMot018 New Member

    Just wanted to share, i tried reloading via paypal and it works now.

    Maybe has something to do with the time?
    Not sure though. At first all my reloads were failing, but when i tried again earlier it went through
     
  6. samjaki123

    samjaki123 New Member

    Same here , whenever i try to make a transaction through debit card , money is getting debited a d getting refund within 5 mins. But no zgold are getting reload. Shameful update
     
  7. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there guys! We are facing a temporary issue with PayPal on the new Razer Gold platform the team is looking into resolving the technical issue. You can still use other payment methods such as credit cards. Let me know if you have any questions or need help.

    Hello there! Can you send me the ticket number so I can check?
     
    freakydoctor and Lenalee01 like this.
  8. samjaki123

    samjaki123 New Member


    I am trying with my global debit card as well, with the proper billing address, but still facing the same issues, can't reload gold. even my money is getting debited and refunded as well
     

    Attached Files:

  9. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    I see. Have you tried reaching out to Razer Gold Support with regards to this issue? if you haven't, you can use this link. If you have, please PM me the ticket number as well as the link to this post for reference.
     
    freakydoctor and samjaki123 like this.
  10. samjaki123

    samjaki123 New Member

    this is my ticket id mam - omitted , hopefully, you will find a solution. and i can't find where to pm you mam
     
    Last edited by a moderator: Dec 12, 2018
  11. dadamel

    dadamel New Member

    i have the same issue. i was able to top up couple of days ago but now i just keep on getting the same prompt
     
  12. Breezy98

    Breezy98 New Member

    can you help me with this order?

    Transaction Date:
    01/01/19 05:46 AM (UTC)
    Transaction Number:
    OMItTED
    Payment Method:
    Mobile Payment - Digi
     
    Last edited by a moderator: Jan 1, 2019
  13. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there guys! Have you tried reaching out to Razer Gold Support? If you haven't, please do using this link. If you already have, please send me the ticket number through PM so I can do a follow-up.
     
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