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Conversation Issue

Discussion in 'Razer Gold & Silver' started by wWkinglerWw, Nov 22, 2020.

  1. wWkinglerWw

    wWkinglerWw New Member

    I can't start a conversation and a popup shows me this:
    The following error occurred:
    Access Denied
    You don't have permission to access "http://insider.razer.com/index.php?" on this server.
    Reference #18.3c22655f.1606070121.5094015a
    pancholr likes this.
  2. 0V3R_K1LL

    0V3R_K1LL Well-Known Member VANGUARD

    Logout, clear your browser cookies and log back in and try again. Should work.
  3. FiszPL

    FiszPL Well-Known Member

    Known issue, problem with the Insider, hope Razer will fix it soon. But you can always try, what @0V3R_K1LL said (or just do a force refresh with CTRL+F5).
  4. Michelle-RazerCortex

    Michelle-RazerCortex Member Staff Member

    Hey there,

    Thank you for posting your issue on our support board. Our engineers are trying to fix this issue now.

    Before we figure out the solution, please allow us to provide you with some tips when you are facing the same issue next time:
    1. As 0V3R_K1LL and FiszPL said, log out and clear browser cookies to log in again is a good way to resolve this issue on your part. Please make sure that you are not clearing your passwords when you are doing this.
    2. Sometimes, when we reply to a long forum post or a long forum reply, if we click the reply button, there will be a quote in our response. Replying to a long post also may cause this issue. Please try to remove this quote and replace it with @people directly.
    3. For some people, it is safe to type on a word or a .txt file if they have so much to say. Then, copy all text and paste it to the insider forum, just to avoid missing it due to some accidents. This may also cause this issue. In such a situation, it is better to write on Insider, then copy the texts before we click the "Post Reply" button.
    4. If our texts are too long and the image we upload is too large, this issue may also occur. Splitting our long text into two parts or resize our image can help us.
    If you have some other tips on this issue, please feel free to add them below.

    We are really sorry about the issue you encountered recently. We understand how frustrating this situation is for you. We are trying our best to resolve it. Please give our engineers more time.

    That would be great if you could provide us with more details (maybe a screenshot) related to this issue.

    If the above tips are not working, please feel free to send your issue by contacting our support here.

    Stay safe and have a great day!

    Your Technical Buddy,
    Michelle Chang
    FiszPL likes this.
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