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FiszPL
Vanguard
FiszPLVANGUARD
posted in Razer Support
Before you post - 7.1 Surround and THX Spatial FAQ

Hi, Due to many questions and misunderstandings I’ve created a small FAQ regarding 7.1 Surround and THX Spatial. It is important to understand that 7.1 Surround IS NOT THX Spatial. These are 2 different surround technologies. Before you create a new post on Razer Insider about 7.1 Surround or THX Spatial please use the search function and check below FAQ (and also manual included with the peripherals). Which headsets are 7.1 Surround supported? Full list is here: https://mysupport.razer.com/app/answers/detail/a_id/614 Which headsets are THX Spatial supported? List for Synapse 3 devices is here: https://mysupport.razer.com/app/answers/detail/a_id/13808 The same devices + Kraken V4 / V4 Pro are supported via Synapse 4 software: https://www.razer.com/synapse-4 I’ve registered headset with RazerID, got 7.1 surround key, but getting “The code you have entered does not seem to be valid. Please try again” It’s likely you’ve installed THX Spatial app, instead Surround 7.1 app. Please uninstall

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FiszPL
Vanguard
dekades
dekadesCommunity Cowboy
posted in Razer Support
BEWARE OF FAKE RAZER SUPPORT STAFF

It has come to our attention that there are people posing as fake Razer Support agents. Please do not engage with them and provide them with any information. We will be doing our best to route these users out. In the meantime, the best way to protect yourself is to check who you are engaging with. All of our Support Agents will have a little gear icon next to their names in the forum conversations. They will also only ask you to email razer.com domains. So, if someone is asking you to email an outlook, gmail or any other email domain other than razer.com, please report them immediately. If you don’t see an icon or are unsure, please reach out to myself or any of our Vanguards to confirm that who you are communicating with is our official support staff. Thank you.

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Razer.Speedcr0ss
Razer.Speedcr0ssRazer Support
asked in Razer Support
Hear ye hear ye! (latest Insider Support Team member)

We are pleased to announce that Razer.sushi.boi has joined our Razer Support Team here in Insider. Please help us in welcoming our latest board patroller! Should you need any assistance, feel free to ping me, Razer.Aero, or Razer.ZionZedd. Cheers!

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Razer.Speedcr0ss
FiszPL
Vanguard
FiszPLVANGUARD
posted in Razer Support
IMPORTANT! Razer Gold - vouchers, scratch card support

Hello Insiders, If you have any trouble with your Razer Gold code / voucher / scratch card - the only official way to contact Razer Gold Support is through GOLD.razer.com website only: http://gold.razer.com/ticket-inbox/submit Be aware, that some people are trying to scam - impersonating official Razer Gold Support. Razer never uses any e-mail ending with @gmail.com, @outlook.com and so on. Also phone support is NOT AVAILABLE - if someone post a phone number “to Razer Gold Support” - please DO NOT use it. The ONLY WAY to contact is through Razer Gold website → Help → Submit ticket. Thank you, and be safe.

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FiszPL
Vanguard
dekades
dekadesCommunity Cowboy
posted in Razer Support
Share Your Sweet Support Stories

Hey Insiders, Have a phenomenal Support experience you’d like to share? Post in the Shoutout to Support Rockstars forum and you’ll be entered into a pool where we’ll be randomly rewarding Razer Silver to all those who share their story. The best part? You only have to share once to be entered into the pool! Be sure to be as detailed as possible, mention the names of those who helped you and have your case number handy (you don’t have to post your case number, but we may ask you to verify your case). Having a valid case number doesn’t increase your chances of getting Razer Silver, but it does help us verify your story and give credit to all those involved. A Few Rules: This is a forum for positive experiences. Negative posts will be deleted without warning. This is not the support forum. All posts requesting support or asking for technical assistance will be deleted. Repeat offenses may lead to a ban from Razer Insider. You only need to share your experience once to be eligible for the

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dekades
dekades
dekadesCommunity Cowboy
posted in Razer Support
How to Use The Support Forum

Welcome to the Official Support forum on Razer Insider. Our goal is to help our community members as quickly as possible with as much information that is available to us. Please note that often times we encounter new bugs and issues as you do, and it takes time for us to investigate. Razer Insider is monitored by our Support staff, The Insider Team and our Razer Vanguards. Although we do our best to keep an eye on things there are times things may be missed. If you cannot resolve your issue through Razer Insider or it is something that needs immediate attention, please visit our Official Support site. Focus your threads to be as detailed as possible. It is crucial to stay on topic. Opinions and criticisms should be directed to the General Discussion forum. Please do not double post. Please do not hijack other threads by posting your own thread. This is not efficient and may lead to your support issue being missed or cause the original support thread to be ignored. Your subject must hav

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dekades
leetMidnightBlueguide220
leetMidnightBlueguide220Insider
asked in Razer Support
Barracuda x (2022) firmware update not working

Hello guys! I’ve detailed an issue with my Barracuda X (2022) headphones and the mobile app in the following 'link.' This is a separate problem, but it might be related: I’m unable to update the firmware on my headphones. While they work perfectly for audio via both the dongle and Bluetooth, the updater fails to detect the device, despite my careful adherence to the provided instructions. I’d greatly appreciate any advice or guidance on how to resolve this issue.

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Arcane35Insider Mini
asked in Razer Support
Razer Strider Chroma not being detected by Synapse 4

This problem persists since the beta. The Strider Chroma mousepad shows up in Synapse 4 but permanently stays downloading its drivers, with no way to fix it. Sometimes the name Razer Strider Chroma shows up, but remains “loading” like this either way. I’ve already attempted to connect and reconnect the device, and to completely uninstall the Strider Chroma’s drivers and then restart to reinstall them. It still wont work. This issue doesn't happen with Synapse 3, so my device is not the problem (I’ve also seen other threads about this elsewhere, with no conclusions). I just purchased a BlackWidow V4 Pro 75%, which only works with Synapse 4, so I’m completely unable to customize this mouse pad at the moment. Any other suggestions?

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Foxxykitten
asked in Razer Support
The "add to cart" button isn't showing up when I select "buy". Is there any way to fix this issue?

When I try selecting the “buy” button when I’m in an overview of an item, the “add to cart” button doesn’t pop up anywhere for me. This is with any item on the razer website. From mousepads to laptops. Even the items that are labelled “new”. Not too sure where I am supposed to post this inquiry so I’m sorry if this isn’t the right place.

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DannyRazzerInsider Mini
asked in Razer Support
Razer Barracuda Firmware Updater | RZ04-03790

Hi, I have recently purchased the Razer Baracuda Mercury edition headphones and when I try to update the firmware I can't get past the 2nd screen.The model is the one in the subject according to the label on the left helmet.Do you have any idea how I could update the firmware?

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VsickInsider Mini
asked in Razer Support
RELOAD GOLD STILL PENDING BUT IMMEADIATE DEDUCT MY MONEY

On march 6 I reload via paymaya, the transaction is still pending even my money is deducted immediately after I initiate the relaod of gold.I already contact razer support yesterday still no action. Do anyone experience this? how did you solve the problem?

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LyssaLotus
LyssaLotusInsider Mini
asked in Razer Support
Blackwidow V4 75% unresponsive keys.

It first started with the ‘W’ key and then noticed that the ‘A’ was being unresponsive. The last straw was the ‘Space Bar’ starting to go out. I cleaned out under the keycaps with compressed air and cleaned around with a Q-Tip and isopropyl alcohol and checked all the drivers via windows and also Razer. That fixed it for maybe a month. Through testing in noptepad, they keys seem to be unresponsive about 20% of the time. Has anyone found a solution?

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LyssaLotus
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ArcyiaInsider Mini
asked in Razer Support
My blackshark v2 x is already registered when i just bought it

i was registering my blackshark v2 x and i just bought it 2 days ago but when i tried registering it the website told me that the product is already registered if you did not register it please contact razer support and i need the actiivation code for the 7.1 surround app

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Razer.Aero
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Yeefahchun96Insider Mini
asked in Razer Support
Razer Blackshark V2 X already registered

Razer Blackshark V2 X already registered

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Razer.Aero
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EdekplInsider Mini
asked in Razer Support
BLACKSHARK V2X Activation code missing

Hi, few years ago i bought razer headset BLACKSHARK V2X GAMING. I registered 7.1 soundround app, few days ago I change computer, installed 7.1 app but I must register app again on my account? At now I don’t have a activaction code. Help

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Razer.Aero
T
ThorAttlasInsider Mini
asked in Razer Support
blackshark v2 hyperspeed audio being muffled when using Bluetooth and not when using usb-c cable

so i recently bought a razer blackshark v2 hyperspeed because its wireless and then i connect it to my pc and theres problems right away such as no sound, and not being able to connect via Bluetooth at times. and when i finally fix those problems a new one occurs. now whenever im using bluetooth and joining a discord vc the sound becomes muffled, aswell as my mic getting warped and totally unusable. does anyone know anything about that because i payed 200$ for it. and i can’t really return it. please help me.

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RadicalRedeverclub278
RadicalRedeverclub278Insider Mini
asked in Razer Support
Razer blackshark v2 hyperspeed

Je n’arrive pas à connecter mon casque à mon dongle, même quand mon casque me dis paring il veut pas se connecter de + le dongle normalement a un clignant vert et là il ne s’allume plus. S’il vous plaît aidez moi. Google translation:I can't connect my headset to my dongle, even when my headset tells me paring it doesn't want to connect + the dongle normally has a green flashing light and now it doesn't turn on anymore. Please help me.

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RadicalRedeverclub278
nxmanera
nxmaneraInsider Mini
asked in Razer Support
Razer Kraken V3 Pro the sound does not turn off completely even at 0%

Recently I discovered a problem with my headphones that I hadn't had before. The headphones are about half a year old, new, and no matter how carefully I take care of my equipment, for some reason they still don't work as they should, even when they've been sitting idle for 3 months... The whole point is that when I lower the volume wheel on the headphones to the very minimum to turn off the sound, the sound doesn't turn off, but becomes very quiet. Instead of turning off the sound at 0%, I get 5-8% audibility... This is very annoying when you need absolute silence to hear something outside the headphones. I tried a complete clean reinstallation of the Synapse application, and rebooted all the drivers and the PC - nothing helped.There is no dirt, they are completely clean, there was no mechanical damage.I checked on another device in different connection options - the problem is still there, so I realized that the problem is in the headphones themselves. I couldn't find a way to write

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nxmanera
Q
quickRichLavenderroad794Insider Mini
asked in Razer Support
Lighting doesn't come back on for keyboard after turning off. Also lighting doesn't respect "switch off" settings for mouse or keyboard.

Hi, Once the lighting on my Deathstalker V2 Pro turns off, it doesn’t turn back on when I start to use the keyboard again. Keyboard is currently unplugged but at 91% battery. The lighting does turn back on for my Basilisk v3 pro, also unplugged, once I start using it again. Not sure if it matters but I have the keyboard and mouse both set to “Switch off lighting when idle for [5] minutes” which only works for the mouse. I’ve also got shut off set to “when display is turned off” but this doesn’t work for either device. The keyboard ultimately shuts off due to the setting “Device will turn off after [15] minutes of inactivity when running on battery” under power. My ideal situation would be that lighting for both devices turns off when I turn off my display (but computer is still running). Not sure if this is possible (for reference my monitor is connected to a 5080 over display port). If not, then the keyboard should at least respect the second setting of turning off after 5 minutes of

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WinterWizardeggfirst833
WinterWizardeggfirst833Insider Mini
asked in Razer Support
Razer naga v2 pro side panel buttons not registering

I have the razer naga v2 pro with swappable side panels. Pretty quickly out of the box the side panel buttons, no matter which one I use but especially noticeable on the 12 sided buttons, the buttons sometimes don't register when you press them. It was so rare when I got the mouse that it was barely an issue, but now a few months later the issue is there multiple times a minute, which is very annoying when playing MMO's and your abilities just aren't being used. For example, if I were to open nodepad and press a 2 over and over every ~7th press would not register for two clicks. This has pretty much only and mostly been an issue on the number 2,4,5 and 7 button. I've tried the solutions like taking it on and off, and gently cleaning the side panel connections and pins with rubbing alcohol, but it still doesn't fix the issue. Is this just a normal thing with Naga mice? I bought a Corsair scimitar MMO mouse, but it's extremely uncomfortable and straining to use, so I'd rather return it a

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vinefirstYellowRose589
T
TimBert27Insider Mini
asked in Razer Support
Razer Huntsman Elite "M" Key Extreme Chatter and Other Issues

My Razer Huntsman Elite has had a consistent issue for a few years now where the "M" key chatters horribly. When its software, either Chroma or Synapse is not running, the key, if not pressed for a minute or two, will begin to "store" additional presses. Pressing it after it has stored enough will type multiple "Ms" in a single press. The longer I wait, the more it types. I often have to "discharge" the key by holding it down and allow all the "Ms" to be used up. The issue becomes significantly worse when Chroma or Synapse is running. If either software is running, no matter how long or short you wait, the instant you press the key, it will type several "Ms." Anywhere from 5-50 "Ms" will appear in a single press in this case. As long as the software is open, the key does not "discharge" and will only return to bearable levels of chatter when the software is fully exited. It is definitely not a hardware issue because if it was, running the software would not change the issue at all. The

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skooouuuuuuuuuup
skooouuuuuuuuuupInsider Mini
asked in Razer Support
Ornata v3 X being one LED

Hello, I am trying to customize my Ornata v3 X keybaord in the chroma studio and I cannot select individual keys. Is this due to the model of the keybaord, or is it a setting that I need to turn off in order to ungroup the keys? Any information (or solutions if it is a bug) is appreciated

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Porosus
rushOrchidALEXANDRITE271
rushOrchidALEXANDRITE271Insider Mini
asked in Razer Support
Razer 15 Base model some keys not working

Hello, I have Razer laptop Blade 15 base 2021 model RZ09-03519. Various keys stopped working. Uninstalling the Windows 10 keyboard drivers and reinstalling didn't work. I replaced the keyboard/palmrest assembly and all keys worked but keyboard illumination didn't. 2 days later illumination works but now 4 other keys aren't working. It's obviously a software issue ( no viruses found using Norton scan). Device Manager shows 2 identical HID keyboards even though no external keyboard is connected. Looks like the previous keyboard wasn't faulty at all. Windows is updated and Synapse says this ensures Razer drivers are up to date. Keyboard settings in Windows are correct and Win keyboard troubleshooting finds no errors. I find Synapse 3 about as easy to use as a Chinese instruction manual. I would be very grateful for some advice on how to fix the problem. An external USB keyboard and MS virtual keyboard both work correctly.

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bizUltraRedIOLITE848Insider Mini
asked in Razer Support
Wolverine V3 Pro mute button

Hi all, is it possible to use the function button to mute a wired microphone? It's the only thing I'm on the fence about, if I can use a paddle/function button as a mute button I will definitely buy it Thanks in advance!

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greatElectricCrimson487Insider Mini
asked in Razer Support
Wolverine V3 Pro keyboard mapping problem

Just to make sure before I return the product, is it serious that I cannot map the keys from my keyboard into this controller? Do I understand correctly that PC players cannot remap the “programmable” buttons to PC-keyboard keys? Will the feature be implemented soon or not? Otherwise I am returning it today and rating it at 1 star on Amazon. Thanks.

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