Razer Support

Hi,  Once the lighting on my Deathstalker V2 Pro turns off, it doesn’t turn back on when I start to use the keyboard again. Keyboard is currently unplugged but at 91% battery. The lighting does turn back on for my Basilisk v3 pro, also unplugged, once I start using it again.  Not sure if it matters but I have the keyboard and mouse both set to “Switch off lighting when idle for [5] minutes” which only works for the mouse. I’ve also got shut off set to “when display is turned off” but this doesn’t work for either device. The keyboard ultimately shuts off due to the setting “Device will turn off after [15] minutes of inactivity when running on battery” under power.  My ideal situation would be that lighting for both devices turns off when I turn off my display (but computer is still running). Not sure if this is possible (for reference my monitor is connected to a 5080 over display port). If not, then the keyboard should at least respect the s

Hi, I have a new Razer Blackwidow V4 TKL Hyperspeed (spanish layout) and as a keyboard works perfect on Linux Fedora 43. The only thing I cannot control is RGB, I installed openrazer drivers, give myself permissions, installed PolyChromatic and OpenRGB but my device (1532:02D7) is unregognized I can use and control my mouse Razer Cobra Pro and my headset Razer Barracuda X Chroma without any issue, it is only my new keyboard, I can’t control RGB, I have all my RGB in red color except my keyboard and it is annoying :p Is it something I can do to help and give this keyboard some love and support?Thanks in advice. Greetings!!!

I have a Razer DeathAdder V3 (wired) mouse. I've made my settings via Synapse. There are no issues. The firmware is up to date.  However, every time I restart my computer, the mouse operates at 125 Hz. For the mouse to function properly, I have to unplug and plug the cable back in each time. Is there a solution for this? Otherwise, I'll have to return it. And please add Turkish language support to the Synapse app. It's terrible that you haven't added a language to such a simple app when you have such a large sales market in this country.

​​​​​​Lost usb bluetooth connector for my mouse Razer Basilisk X Hyperspeed :c hope it’s possible to send new connector for this best mouse → 630117 город Новосибирск улица полевая дом 8/2 квартира 154 (Novosibirsk, polevaya str 8\2, 154)Also i have 9 or 10 Deathadders with broken mouseovers :c hope u solve this problem in new version of it :c 

Hello so I just bought the kraken v3 X and when I tried the mic it was so so bad the I could not use it so I am returning it.

Just bought this controller and plugged it in with the cable I was provided and my Xbox can’t seem to recognise it, neither in accessories or the razor controller setup all for Xbox. I’ve tried plugging in it in the front and in the rear, a different usb-C cable and power cycle my Xbox but nothing works

HiI bought my Razer Enki X in 2022 but a while ago one of it’s arms became loose.When I disassemble the arm I found the below piece broken.Does anyone knows how can I get one? Thanks in advance

Where and how do I buy a new wireless dongle for my razer blackshark v2 pro 2023 model?It is useless on my pc without it, as I have no way to connect it…Please help Best regards,Frederik

Hi, I have a Nari Essential and I have the problem that the sound always starts with a delay. For example, when I start a video on YouTube, there is no sound for the first 1 to 2 seconds. Same with Spotify. However, the headset is already activated and is already playing other sound sources, such as in-game sound, during this time. It is only when a new audio source is activated that the start is slightly delayed. 

How can I redeem razer gift cards for razer gold pin? 

SInce last firmware update (2.0.9.0) the controller is always vibrating, so I have to disable the haptic feedback in Synapse to stop this annoying behavior. Controller is in PC mode. Do you know how to solve this?

Hello,I am unable to connect my Razer Viper V3 HyperSpeed mouse to my HyperPolling Dongle (which is listed as compatible in the documentation) purchased from the Razer Store.I have read all the topics related to this issue and followed the various tutorials for pairing these two devices, but without success.Any assistance would be greatly appreciated.

My Tournament Edition controller randomly disconnects midgame, making it absolutely unusable. I saw that there has been discussion about this a few months ago, has a fix been found or do I need to refund this controller? I don’t use rumble on my controller and have never had it on.

Good afternoon, have recently bounght your laptop 2025 - 5070ti with AMD processor and from very begining had issues with Synapse program. Every time during the shutdown pop up the window with message that first need to be Synapse program closed, which happened after few seconds and laptop shutdown. But 3 days later suddenly the laptop start rebooting straight after shutdown so there was no way how to shut it down.Have managed to put the laptop to the factory settings, reinstalling the windows, after that I have tried to install synapse and during instalation the Microsoft Edge popped up and opened like 1000+ windows, so I have deleted the synapse completely and since then it seems to be okay but would like to ask others if I am not missing something, since the laptop is still in Warranty so would like to know what you think.Thank you for your time

Compré una tarjeta en bitrefill y no quiere canjear ellos me dijeron que me pusiera en contacto con razer Gold 

Hello all …The battery of my Razer Blade 15 Advanced Model (Mid 2021 - RZ09-0409) is completely swollen and does not work. Of course my notebook is out of warranty and I want to buy a new battery, do you know what the proper replacement would be?. I couldn’t find the exact replace number, which is Model RC30-0367, and:Rated Capacity: 4221mAh/65WhRated Voltage: 15.4VLimited Charge Voltage: 17.6Vare there any compatible model to buy instead? (I heard that the RC30-0248 could be a replacement model for my Razer)thanks all!!!(I’m in Chile, South America ...)  

Tough this happened last time few months ago ( 4-5) , i tried few times to migrate to 4 from 3, but it wouldnt switch profiles automatically to the games linked in the profiles, so i ended up rolling back to synapse 3. Any fixes for this recently?

yesterday on the 15th of october i updated my razer blackshark v2 pro 2023 edition, and after that everytime i open a new tab and interact with it so that it makes sound its loud to deafening levels and then after some seconds it goes down to the normal volume again. This has never happened before the update