Razer Support

My rabbit irreparably chewed my mic, and now I am without one. There aren’t any available on the website, and I do not trust third party products. Is there any way I can get my hands on one? I am willing to pay, as my headset is out of warranty. 

Hello,I got my Razer Viper V2 pro in 2022/ 4 years ago, and straight out of the box, when I made fast movements with the mouse, my mouse would disconnect and reconnect (I’d hear the windows disconnect sound). It was annoying as it would disconnect for 1-2 seconds, but I ignored it. I used the mouse as my main driver heavily until 2023 and onwards when I used it less frequently. A few months ago, it suddenly couldn't work plugged in, or wirelessly even when I try to reset and use a different usb-c dongle to charge it. There is no light at the top of the mouse, but at the bottom glass sensor area, I can see a red light still.  I’m out of warranty, what should I do? Thanks!

So I hade the Serien V3 Chroma microphone since 1/8/2026, since 1/14/2026, it seemed that there was no input or output ports. Instead it was replaced with a new input port called exactly “Stereo Mix (2- Realtek(R) Audio)”. I tried unplugging the USB cord then plugging it back in but never worked. I even restarted my PC and still did not work. If there are any other ways to fix this, please I need this fixed!!

I’ve had my razer viper v3 pro for 10 months now. Everything was perfect and it was working just fine. I purchased a new XL steel series mouse pad and it won’t track on the new mouse pad or my old mouse pad now. It will track if I place the mouse on my wood table. Any fixes other than change the mouse pad? 

Здравствуйте,сделал покупку в России в Днс Barracuda X , зарегистрировал продукт и прислали на почту код активациию,но он не работает . ЧТо делать?

I got the above mentioned headset as a gift for christmas. It didn’t come with the card for activating the 7.1 surround sound software. However it worked without it so I didn’t bother. I’ve been told by friends online that my mic is quiet even though its set to 100 in the settings. So i wanted to get the software in the hopes of fixing the Issue. When trying to register my device on the site, it asked for purchase date and receipt. The person who gifted me the headset didn’t keep the receipt.Is there any other way for me to register or get the software? Or is there a way to fix the mic without the software?

I just bought a Razer Deathadder Essential mouse. But when I tried to register the product on Razer site, I get an error that the serial number is not recognized.I also installed Synapse to adjust the DPI of the mouse, but Synapse doesn’t detect any device.I tried restarting my system, running Repair on Synapse but nothing is helping.The mouse works fine otherwise, so doesn’t seem to be an USB issue. 

I am experiencing an issue with the tactile scroll mode on my Razer Basilisk V3. When using the mouse in tactile mode, I can still hear a metal pin or component moving inside the device. Typically, there is some resistance during the first second of scrolling, but this resistance disappears shortly afterward and does not return unless I switch to free-spin mode and then back to tactile mode.Additionally, when I spin the scroll wheel quickly in tactile mode, I can hear the internal component moving so something is switching between free spin and tactile. I am on firmware version 1.0.3.0 To troubleshoot, I have already attempted the following steps without success: Factory reset the mouse Restarted Razer Synapse Rebooted my PC Tried different USB ports Updated razer Synapse I would appreciate your assistance in resolving this issue. Please let me k

Hello, I recently bought a DeathAdder V4 Pro and noticed an issue with the wireless connection quality indicator on the dongle. The connection quality randomly switches from Excellent green to Good yellow, even when the mouse is not moving. It can stay yellow for a few seconds like 20-30 then return to green. The dongle is very close to the mouse, so distance should not be the problem. The mouse firmware is up to date. I also reset the mouse drivers through Device Manager, but the behavior did not change. I purchased the mouse 39 days ago and this issue appeared today, or I may not have noticed it earlier. I saw that another user reported the same behavior and received a reply from Razer staff, so I am wondering if this is expected behavior or a known issue. Is this expected behavior or a known issue with the DeathAdder V4 Pro hyperspeed gen 2 dongle?

I tried discord chat + game it works chat + chat never worksused every usb port not workingHow come Steelseries Sonar for nova pro has everything and RAZER does not have? HOW?Are you guys going to fix it? I bought it today and tried to fix this for like 3 hours straight. You cant use the chat/game mixer cause DISCORD with Blackshark V3 does not work properly. You cant set Discord to mic = Chat and output = chat it goes silent. Never had an issue like this with Nova Pro Wireless. This headset it 10/10 but with this discord issue its like 6/10

My standard V3 just arrived and I can't seem to get the game/chat mix to work on PC. In my Windows Sound Playback tab I have the Default Communications Device set to Blackshark V3 (Chat) and the Default Device set to Blackshark V3 (Game). In the Recording tab I have the Default Device set to Blackshark V3 (Chat). However, when I open Discord settings, set both the Input and Output Device to Blackshark V3 (Chat) (as recommended in Synapse for game/chat mix to function correctly) and then start a Discord call, all system and call audio goes silent. As soon as I exit the call system audio comes back. I've also ensured the game/chat dial is set to the middle and not all the way to one side. The only way to avoid this is to set my Discord Input and Output Device to Blackshark V3 (Game), but then the game/chat mix dial doesn't work and simply lowers both system and call volume. Any advice? I'm not sure what I'm doing wrong.

The Chat channel is broken on Discord. You can’t use it with the mixer. You have to output the Discord chat with the Game channel

Hello razer, how can I change my email, I just created an account using Apple login and the email was hidden, can I change it to an existing one?

The noise goes away when the LEDs are disabled and increases in intensity the brighter the LEDs get. I’ve tried the suggested ideas such as making sure it’s connected to the computer directly, enabled and disabled all the Chroma stuff, all software and firmware updates are applied. It is almost like a squealing capacitor. I’ve seen multiple reports of this problem but never a solution posted. I just bought the keyboard and want to keep it, but I can’t use it like this. Any other suggestions? Do you just live with it?

Up until now I’ve enjoyed using Axon for my wallpapers.  I like how each one generates its own colour schemes and patterns for my keyboard and mouse.Today, it stopped working.  None of the static wallpapers in my library are showing on my desktop, only the dynamic ones seem to work.  All I see when I apply a static one is a plain grey background.  The LED effects on my keyboard and mouse still seem to work fine, it’s only the background that isn’t working.I’ve seen other posts saying that switching the performance setting from webview2 to Windows Media Foundation seems to solve the problem but when I checked, my settings were already on WMF.   I’ve even tried switching to webview2 and rebooting and nothing changed.

Just got the PS5 version of the Razor v3 hyper speed, but they sound muffled when I play cod like it’s weird idk how to fix it. Not just cod multiple games cod just main one. I play this is my first Razor Product cause I heard good things, and I also spent $110 on this headset. Thanks for your help in advance.

Hello, I bought the Razer backback but did not receive the VAT receipt. How can I ask for it?I live in Portugal and support keeps sending me to forms about the order.But the order was great, I got it in time. Just need the receipt.Regards, Ines Carvalho

Hi, I’ve been trying to use the bluetooth/wireless feature of my Nari Ultimate and it isn’t letting me. I can’t tell if it’s a connectivity issue or something else; my PC seems to recognize the headset just fine, as it shows up in the list of bluetooth devices.  But when I use the actual pairing utility the pairing always fails.  Windows tells me the device is ready to use.The dongle recovery tool claims that the dongle is successfully recovered.It lists my headphone and dongle as both version 106.I saw someone else claim that they let their headphones drop to 0 charge and that’s true of mine.