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wrong payment

  • May 19, 2026
  • 1 reply
  • 13 views
N

Hello Razer Support,

I tried to purchase Blessing of the Welkin Moon for Genshin Impact using UPI.

During payment, I first scanned the QR and paid ₹499 successfully. But after payment I noticed the mobile number was incorrect, so I changed it and a new QR/payment request appeared.

Now the payment has been deducted from my account, but I did not receive the Welkin Moon or Genesis Crystals in-game.

Please help me verify the transaction and either deliver the purchase or refund the amount.

Transaction ID: [Your Transaction ID] UTR Number: [Your UTR] UID: [Your Genshin UID] Server: Asia

Thank you.

This topic has been closed for replies.

1 Reply

Razer.Ten
  • Razer.TenRazer Support
  • Razer Support
  • May 19, 2026

Hello ​@NXUs_VORTEX,

For all Razer Gold concerns, please submit a ticket by going to this link so our Razer Gold Team can assist with your transaction. After doing so, just send me a PM with your ticket number so I can call their attention to your case.

 

 

*Thread locked to curb conversation to PM.

 

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