Hello Razer Support Team,
I am writing to request a replacement for the USB wireless transceiver (Model No.: RC30-0378) that came with my Razer Barracuda X (2022) headset.
The dongle has completely stopped working. When plugged into any USB port on my PC, it is not recognized by Windows at all — no sound is heard when connecting/disconnecting it, it does not appear in Device Manager, and the headset cannot be used wirelessly. I have tested it on multiple USB ports and the issue persists. The headset itself works fine via Bluetooth, confirming the issue is isolated to the dongle.
Purchase details:
- Product: Razer Barracuda X 2022 (with USB Dongle RC30-0378)
- Order Number: [removed by moderator]
- Purchase Date: 12/12/2023
- Retailer: Skroutz (Greece)
Although the 2-year warranty period has recently expired, I would like to kindly request a replacement dongle as a goodwill gesture, as the product failed without any misuse on my part.
Please let me know if there is anything you can do to help, or what options are available to me.
Thank you for your time and assistance.
Best regards
