Corded Viper Mini Warranty issues

Discussion in 'Mice and Surfaces' started by Rizaleous, Nov 14, 2022.

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  1. Rizaleous

    Rizaleous New Member

    I purchased my Razer Viper Mini on October 14th of 2021, the day after my birthday. I have been using the mouse gingerly since the day I got it in an effort to keep it functioning for a long time to come but unfortunately just the other day, I found that the mouse was no longer working. As in, I plug the mouse into any USB port, and immediately kills power to any other USB Peripherals on that same daughterboard (i have a laptop) and begin registering ghost clicks at random intervals.

    The mouse does not register in Razer Synapse so I can't update the firmware. My Synapse is up to date. I have tried it on 4 other computers. All producing the same result. I've tried an alternative mouse in all of the same USB ports and the other mouse works in all of them. I have registered my Viper Mini inside the system with proof of purchase. I Have reviewed the Warranty Details that indicate the mouse should have 2 years of warranty I have verified that my mouse/Model is not on the legacy products list. But when I attempted to submit a support claim with Razer tonight, I was told by the automated system that my mouse which is 30 days past 1 year old, is no out of warranty which is simply untrue per Razer's own warranty guidelines.

    How should I go about getting my mouse repaired? I don't want to open the mouse because I am awful at electronics and opening this would void the warranty it should still have.

    Any advice is appreciated.
     
    JulianKapa likes this.
  2. Razer.Zionzedd

    Razer.Zionzedd Yes, My lord? Staff Member

    Can you PM me the serial number so I can validate its model and share a copy of your receipt to check its warranty? You can use Google Drive for sharing the receipt. Thanks!

    *Thread locked to curb conversation to PM.
     
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