I purchased my Razer Viper Mini on October 14th of 2021, the day after my birthday. I have been using the mouse gingerly since the day I got it in an effort to keep it functioning for a long time to come but unfortunately just the other day, I found that the mouse was no longer working. As in, I plug the mouse into any USB port, and immediately kills power to any other USB Peripherals on that same daughterboard (i have a laptop) and begin registering ghost clicks at random intervals.
The mouse does not register in Razer Synapse so I can't update the firmware. My Synapse is up to date. I have tried it on 4 other computers. All producing the same result. I've tried an alternative mouse in all of the same USB ports and the other mouse works in all of them. I have registered my Viper Mini inside the system with proof of purchase. I Have reviewed the Warranty Details that indicate the mouse should have 2 years of warranty I have verified that my mouse/Model is not on the legacy products list. But when I attempted to submit a support claim with Razer tonight, I was told by the automated system that my mouse which is 30 days past 1 year old, is no out of warranty which is simply untrue per Razer's own warranty guidelines.
How should I go about getting my mouse repaired? I don't want to open the mouse because I am awful at electronics and opening this would void the warranty it should still have.
Any advice is appreciated.
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Userlevel 7
- Razer Support
- 2398 replies
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15 November 2022
Rizaleous
I purchased my Razer Viper Mini on October 14th of 2021, the day after my birthday. I have been using the mouse gingerly since the day I got it in an effort to keep it functioning for a long time to come but unfortunately just the other day, I found that the mouse was no longer working. As in, I plug the mouse into any USB port, and immediately kills power to any other USB Peripherals on that same daughterboard (i have a laptop) and begin registering ghost clicks at random intervals.
The mouse does not register in Razer Synapse so I can't update the firmware. My Synapse is up to date. I have tried it on 4 other computers. All producing the same result. I've tried an alternative mouse in all of the same USB ports and the other mouse works in all of them. I have registered my Viper Mini inside the system with proof of purchase. I Have reviewed the Warranty Details that indicate the mouse should have 2 years of warranty I have verified that my mouse/Model is not on the legacy products list. But when I attempted to submit a support claim with Razer tonight, I was told by the automated system that my mouse which is 30 days past 1 year old, is no out of warranty which is simply untrue per Razer's own warranty guidelines.
How should I go about getting my mouse repaired? I don't want to open the mouse because I am awful at electronics and opening this would void the warranty it should still have.
Any advice is appreciated.
Can you PM me the serial number so I can validate its model and share a copy of your receipt to check its warranty? You can use Google Drive for sharing the receipt. Thanks!
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