Cortex do not counting the playtime
Hello, I have been playing the Black Desert Online and noticed that the Cortex do not counting the time. I tried restart the app and whole PC, update apps, and start the Game via Cortex, nothing helped. Also i noticed that even the Games i have installed are supported, the cortex do not counting the time for each steam games. But it works well for other games, for example World Of Warcraft. Can you please advice me?
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A
Hey there!
Thank you very much for taking your time out of your day to share your concern with us here. My name is Michelle from the Razer Cortex Technical Support Team. I will be happy to assist you with your concern.
Before we start could you please provide us with your Cortex logs for us to further investigate this issue? I will PM you a simple guide on how to collect and upload your Cortex logs if you need it.
We'll be looking forward to your reply soon.
Take care and have a great day!
Best regards,
Michelle Chang
Razer Cortex Team
Thank you very much for taking your time out of your day to share your concern with us here. My name is Michelle from the Razer Cortex Technical Support Team. I will be happy to assist you with your concern.
Before we start could you please provide us with your Cortex logs for us to further investigate this issue? I will PM you a simple guide on how to collect and upload your Cortex logs if you need it.
We'll be looking forward to your reply soon.
Take care and have a great day!
Best regards,
Michelle Chang
Razer Cortex Team
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