Cortex not logging time | Razer Insider

Cortex not logging time

  • 20 December 2020
  • 3 replies
  • 3 views
JETventureBurntUmber522
Userlevel 7
So for the squad rewards, I’ve logged more than enough time, even had a game on overnight, and yet when I go into cortex it doesn’t show me having any game time at all. I’m really concerned because we’re trying to go for a prize pretty soon. Did anyone else encounter this? What can I do to fix it? Who can I contact to help fix this?
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3 Replies

A
Hey there,

Thank you for posting your issue here. We are sorry for the issue you encountered. Regarding this issue, we found that there was a displaying issue on your end but actually you've accumulated enough gameplay time. We've fixed this issue. However, we still suggest you update your Cortex to the latest version to avoid other issues occurring.

Please check out this post to know more details, and feel free to let us know if this issue persists.

Thank you! Stay safe and have a great weekend!

Your Techinical Buddy,
Michelle Chang
Razer Cortex Team
JETventureBurntUmber522
Userlevel 7
Michelle-RazerCortex
Hey there,

Thank you for posting your issue here. We are sorry for the issue you encountered. Regarding this issue, we found that there was a displaying issue on your end but actually you've accumulated enough gameplay time. We've fixed this issue. However, we still suggest you update your Cortex to the latest version to avoid other issues occurring.

Please check out this post to know more details, and feel free to let us know if this issue persists.

Thank you! Stay safe and have a great weekend!

Your Techinical Buddy,
Michelle Chang
Razer Cortex Team



Hi Michelle,

Unfortunately, this issue still persists for me. I've tried different games, refreshing the page many times, and force closing the app from task manager but I still can't see any updated time. I verified that I'm on the latest version of cortex. Is there anything else I can do or is it not going to work at all for me? Is there a way to verify on your end if I am counting time at all?
A
JETventureBurntUmber522
Hi Michelle,

Unfortunately, this issue still persists for me. I've tried different games, refreshing the page many times, and force closing the app from task manager but I still can't see any updated time. I verified that I'm on the latest version of cortex. Is there anything else I can do or is it not going to work at all for me? Is there a way to verify on your end if I am counting time at all?

Hey there, could you please PM us your Cortex logs for us to isolate the concern? We would appreciate it if you would like to let us know what games you played. I will PM you a guide on how to collect and upload your Cortex logs if you need my assistance. Thank you! Michelle
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