Dismiss Notice
Some Razer services have been impacted due to the unique circumstances COVID-19 has created. We apologize for any inconvenience and appreciate your understanding during this critical time.

Critical problems with Razer Blade 15 Advanced (BSOD, black screen)

Discussion in 'Razer Support' started by majorbean_, Aug 18, 2019.

Thread Status:
Not open for further replies.
  1. majorbean_

    majorbean_ New Member

    To start with - yes I've installed all the drivers and updates I can find, both on this forum and on the official Razer website for my model (RZ09-02887W91) and I'm still having some awful issues with this laptop.

    They include:
    -BSOD consistently and exclusively when unplugged from mains power (running on battery)
    -frequent black screens on programs, as though it's running out of video memory i would assume ?
    -99% cpu usage by 'system interrupts', but stops when i open task manager
    -extreme painful heat and battery life of about an hour even when not doing anything complicated (but seeing what everyone else says about this model it looks like this is unavoidable?)

    I've deleted and reinstalled all nvidia drivers, and kept up to date with every update possible. I'm completely lost and if anyone could help me out that would be very appreciated
     
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Please PM me the serial number of your Blade. I'll assist you from there.
     
  3. majorbean_

    majorbean_ New Member

    I've already got in contact with Razer.Caziel but thank you :)
     
  4. Hello, I have also same problem here. The screen becomes black screen, but the sound and keyboard works. This usually happens when I start to use battery instead of adapter.
     
  5. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Please PM me the serial number of your Blade. I'll assist you from there.
     
  6. Mihaiedrisch

    Mihaiedrisch New Member

    I'm bumping all these threads to find out when exactly the Razer Blade 15 Advanced 2018 1070mq will be compatible with the 431.65 release for which the aforementioned model had its support pulled. I've been using 417.71 for almost half a year to prevent BSODs occurring. Very disappointing no Razer staff are addressing this other than on reddit. Why the radio silence? Why is RedPanda responding to complaints about RTX series, 2019 RB15s and ignoring those from the 2018 1xxx series?
     
    Last edited: Sep 2, 2019
  7. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there. I understand your sentiment but easy on the salt. Please respect and follow the House Rules and Posting Guidelines. Feel free to send me a PM so I can assist you further.
     
  8. _crashbandicoot

    _crashbandicoot New Member

  9. Resetting Windows help solving this problem for me. Didn't update Windows after reset.
     
  10. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hello there! Please PM me the serial number of your Blade. I'll assist you from there.

    Anyone else having the same issue, please do message me as well.
     
  11. icemanmelting

    icemanmelting New Member

    I have been having issues with battery life under windows. Since I updated to BIOS 1.04, the fan is always running even on battery, even though the temperatures are on the 40's C. This gives me only 1 hour and something of battery life. Before it would go over 4 hours at the very least
     
  12. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! I have replied to your PM. Let's continue there.
     
Thread Status:
Not open for further replies.
Sign In with Razer ID >


Don't have a Razer ID yet?
Get Razer ID >