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Currently having a Terrible Customer experience with Razer support

Discussion in 'Razer Support' started by ommnibox, Jun 29, 2020.

  1. ommnibox

    ommnibox New Member

    I order a Razer Blade 15 advanced.
    Got the Laptop and used it for approx 2 weeks,
    Found multiple hardware issues , stuck pixel, overheating, ect
    Started RMA process, and returned laptop for a promised New replacemnt
    New laptop was supposed to come in 3 days.
    it has been 2 weeks now and i am unable to phone Razer, they dont respond to my emails and
    the live chat function doesnt work anymore.

    I have no update to the status of my laptop and at a price point of $4500 CAD << canadian monies
    i expected more .
    Im hopeful they will contacted me soon, but if not i may have to contact the better business bureau or my lawyer.

    Has anyone else been having problems like mine?
    To be fair , the customer service reps arent rude or anything.
     
    SloSuenos likes this.
  2. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hey there! Thanks for posting your concern here. Please send me a PM together with your email address or case number so I can check its updates and cascade it to the team. I'll wait for your follow-up.
     
  3. ommnibox

    ommnibox New Member

    i have already PM many MANY reps from razer, and i never get any updates. so i doubt this will be any different
     
  4. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    I understand if the delays in the update took its toll on you. Allow me to help. I can voice this out to our Support Team. By the way, I've replied to your PM. I'll wait for your follow-up.
     
  5. ommnibox

    ommnibox New Member

    Well after all nothing is happening, to no big surprise.
     
  6. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    I replied to your PM. Please check your alerts/inbox.
     
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