Currently having a Terrible Customer experience with Razer support | Razer Insider

Currently having a Terrible Customer experience with Razer support

O
I order a Razer Blade 15 advanced.
Got the Laptop and used it for approx 2 weeks,
Found multiple hardware issues , stuck pixel, overheating, ect
Started RMA process, and returned laptop for a promised New replacemnt
New laptop was supposed to come in 3 days.
it has been 2 weeks now and i am unable to phone Razer, they dont respond to my emails and
the live chat function doesnt work anymore.

I have no update to the status of my laptop and at a price point of $4500 CAD << canadian monies
i expected more .
Im hopeful they will contacted me soon, but if not i may have to contact the better business bureau or my lawyer.

Has anyone else been having problems like mine?
To be fair , the customer service reps arent rude or anything.
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5 Replies

Razer.Speedcr0ss
Userlevel 7
ommnibox
I order a Razer Blade 15 advanced.
Got the Laptop and used it for approx 2 weeks,
Found multiple hardware issues , stuck pixel, overheating, ect
Started RMA process, and returned laptop for a promised New replacemnt
New laptop was supposed to come in 3 days.
it has been 2 weeks now and i am unable to phone Razer, they dont respond to my emails and
the live chat function doesnt work anymore.

I have no update to the status of my laptop and at a price point of $4500 CAD << canadian monies
i expected more .
Im hopeful they will contacted me soon, but if not i may have to contact the better business bureau or my lawyer.

Has anyone else been having problems like mine?
To be fair , the customer service reps arent rude or anything.


Hey there! Thanks for posting your concern here. Please send me a PM together with your email address or case number so I can check its updates and cascade it to the team. I'll wait for your follow-up.
O
i have already PM many MANY reps from razer, and i never get any updates. so i doubt this will be any different
Razer.Speedcr0ss
Userlevel 7
ommnibox
i have already PM many MANY reps from razer, and i never get any updates. so i doubt this will be any different


I understand if the delays in the update took its toll on you. Allow me to help. I can voice this out to our Support Team. By the way, I've replied to your PM. I'll wait for your follow-up.
O
Well after all nothing is happening, to no big surprise.
Razer.Speedcr0ss
Userlevel 7
ommnibox
Well after all nothing is happening, to no big surprise.


I replied to your PM. Please check your alerts/inbox.
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