Diamondback RGB with Synapse 2.0 not supported anymore | Razer Insider

Diamondback RGB with Synapse 2.0 not supported anymore

  • 22 September 2021
  • 3 replies
  • 115 views
H
Hello, my diamondback chroma from how i can see are stopped to be supported on synapse software (in the supported device list there isn't anymore). I'm looking everywhere but i not find any other mode for continue to use the same featured that i had before on synapse like dpi setting and chroma switch colors that i really need it for continue to using this mouse. Any help or suggestion? Thanks in advance!
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3 Replies

U
I have the same problem. But on top of that, my Deathstalker Chroma is also no longer supported. Great service from Razer :frown_:
H
Hello 😉 i resolved this issue thanks to the email's support, now synapse 2.0 recognize again my mouse.

Try to follow this steps:

Uninstall synapse 3 (if installed) then follow the steps below:

  • Razer Driver Cleanup Tool


  • Uninstall Synapse2


  • If possible, unplug all Razer devices


  • Reboot the system


  • Download the Razer Driver Clean Up Tool: https://rzr.to/Tf53xj


  • Unzip and run the CleanupRazerDrivers.exe as Administrator


  • The window will close on its own. When it does, reboot the system again


  • Install Synapse 2


  • Plug in Razer devices


  • Update Synapse 2 as needed and reboot system as update requirement
U
@headHeliotropeGray853

Thanks for the great tip. Diamondback, DeathStalker Chroma and Firefly can be configured with Synapse 2 again 👍
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