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Fn key stops working

Discussion in 'Razer Support' started by peterprutser, Feb 10, 2020.

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  1. peterprutser

    peterprutser New Member

    Hi
    I couldn't find this issue on the forums so I'll post it myself:

    With Synapse loaded (latest version, fresh update) after a while the fn-key stops working, reloading Synapse makes it work again for a while.
    Anyone have this too?
     
    0V3R_K1LL likes this.
  2. JR0nin

    JR0nin Well-Known Member

    I have a Blackwidow elite, what i have noticed is when i start up the computer i have to wait till the synapse loads and goes off (synapse loading logo) for the keyboard to work fine. It usually runs during the startup and takes few seconds to sync with all the razer product connected on the computer.
     
  3. peterprutser

    peterprutser New Member

    I see, for me the synapse startup is indeed slow too but thats not the issue.
    After 30mns or an hour or so the fn key just stops working, the synapse stuff is still running.

    I did get an error message in synapse yesterday, something about 'an error has occurred..' but I could not take a screenshot because the fn key didn't work :s

    also good to note I have a Razer Blade 15, and a Mamba Tounament mouse attached.
     
    Last edited: Feb 11, 2020
  4. JR0nin

    JR0nin Well-Known Member

    Ah, can you take a screenshot of the error next time so that we can see if it has an error code and help further.
     
    peterprutser likes this.
  5. 0V3R_K1LL

    0V3R_K1LL Well-Known Member

    You can use the snipping tool built into windows to take a screenshot of the error in the case your FN key doesnt work. Also try to disable all binds/ macros in Synapse or resetting the device by going into the cog wheel on the top right and resetting the keyboard to the default config. If the error persists with the default config you might need to contact support for a firmware file or RMA.
     
    peterprutser likes this.
  6. peterprutser

    peterprutser New Member

    Thanks for the suggestions
    I don't use any macro's at, only the lighting presets, I will try to default everything, but a clean reinstall did not work.

    It did it to me again just a minute ago, after waking up from sleep, the fn key didn't work and synapse became unresponsive, then followed by this screen:

    Untitled-2.jpg
    Edit 1:
    Little bump, still have the issue, I need to restart Synapse about 3 times a day :/

    Edit 2:
    It's a synapse software issue.
    Most of the times I get these issues when i use the Mamba mouse with my Blade.
     
    Last edited by a moderator: Feb 26, 2020
  7. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    @peterprutser There's definitely something wrong with the Synapse on your Blade. Please send over your Synapse logs through PM so I can help you further isolate the issue. You can use this to collect the necessary files and upload them on GDrive or something similar.

    *Moving this to the Support Boards for visibility
     
  8. edrey_razer

    edrey_razer New Member

    i am having the same issue. let me know if you figure this out.
     
  9. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    I believe we've already exhausted all possible solutions for your case. Please respond to my PMs so I can create a ticket on your behalf.
     
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