Frequent disonnection issue with Razor Pro Type (mech keyboard)

Discussion in 'Keyboards' started by soloAeroBlueville646, Jun 7, 2021.

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  1. Hello Community!

    What do I have?
    I have recently purchased razer Pro Type - US Wireless mechanical keyboard.

    What is the current set up like?
    I synched the laptop (HP Elitebook) via the wireless connectivity option of the keyboard. I see that light on the keyboard (top right hand) is ON with option 1 (the mark that looks like a lock with 1 written on it). My keyboard is fully charged.

    What problem do I face?
    While typing (active use), many times (on its own) the keyboard disconnects itself from wireless connection or I can say that it goes on standby. I noticed this because the wireless connectivity light on the keyboard goes off. Now when I press some keys, it turns on and connects with the keyboard however the connection is not stable. Like I can type few keys and it again disconnects.

    How do I solve this connection problem?
    pancholr likes this.
  2. FiszPL

    FiszPL Well-Known Member VANGUARD

    It's connected via 2.4GHz dongle or via Bluetooth mode?
    If 2nd option - try updating WiFi/bluetooth card drivers in your HP Elitebook.
  3. Hello - My keyboard is connected via a 2.6GHz dongle. I have attached pics of both. In the pic you will see that keyboard is shown as connected and the LED is ON.

    Within 5 mins of use, the LED light went off and the keyboard was disconnected.

    I tried the second option you suggested: I updated the wifi-Bluetooth card drivers by going to the device manager. Everything is updated to the latest driver.

    Any other solution that anyone in the community can suggest?

    razor 2.5ghz dongle.jpeg Keyboard Razor.jpeg
  4. FiszPL

    FiszPL Well-Known Member VANGUARD

    If connected via 2.4GHz dongle - Wifi/BT drivers doesn't matter here. I see, that dongle is connected to USB hub - try plugging it directly to your laptop, and not HUB.
  5. Let me do this and come back to you with feedback. Will do some testing. Thank you so much.
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