Got a problem with Razer Synapse Software

Discussion in 'Razer Support' started by Forgotten24, Aug 25, 2021.

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  1. Forgotten24

    Forgotten24 New Member

    Hello everyone :)
    I got a new mouse for my iMac, a DeathAdder Elite.
    I downloaded Razer Synapse for macOS but I got the same thing over and over I launch the software: an inscription that reads "Please connect a Razer Synapse enabled device".
    Anyone got the same problem?
    Thank you in advance!
     
    Forgotten24, Aug 25, 2021
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  2. Razer.Xenon

    Razer.Xenon Retired

    This is to be expected if you're on macOS 10.15 onwards. While the DeathAdder Elite is supported by Synapse 2 for mac, the app only supports up to version 10.14. Should you have any other concerns, feel free to send me a message.

    *Thread locked to curb the conversation to PMs.
     
    Razer.Xenon, Aug 25, 2021
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