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GPU going bad?

Discussion in 'Razer Support' started by LSUDoc2012, Jan 30, 2020.

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  1. LSUDoc2012

    LSUDoc2012 New Member

    Hello All,

    I was in the middle of a Destiny 2 session when all of a sudden I had whole screen graphical anomalies followed by a hard shutdown (not even a BSOD). I booted back up and was immediately faced with checkerboard/horizontal lines throughout my display. This was present even before Windows (ruling out a driver issue). I thought heat might be the issue so I let everything cool for 8 hours and tried again...same problem. I then went into BIOS and switched from the dedicated GPU setting to allowing the onboard Intel GPU to take over. This fixed the problem completely (now I know its not my actual display). However, when I switch back to the 2080 MaxQ, the problem immediately comes back after restart. I've opened a support ticket but was wondering if anyone had ever run into this before...it might be RMA time for this 3 month old laptop.
     
    LSUDoc2012, Jan 30, 2020
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  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Please PM me the case number? I'll take a look.
     
    Razer.RedPanda, Feb 1, 2020
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