Hammerhead TW cause strange noise

Discussion in 'Razer Support' started by Mosh_Pitches, Jan 31, 2020.

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  1. Mosh_Pitches

    Mosh_Pitches New Member

    Hello everybody
    I have now bought the Hammerhead True Wireless and I have noticed that the headphones make a strange noise when worn. This noise only occurs when you move your head, for example when walking. It sounds as if the technology in the housing is not stuck and moving, which causes the noise. This problem occurs with both headphones.
    Can anyone help? Or should I return the headphones and buy new ones?
     
    Mosh_Pitches, Jan 31, 2020
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  2. G_Leland

    G_Leland Member

    Hello sir.
    Did you actually check TWS headphones on another phone?
     
    G_Leland, Jan 31, 2020
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  3. Mosh_Pitches

    Mosh_Pitches New Member

    I didn't but the strange noise still occurs when unpaired to any device.
     
    Mosh_Pitches, Jan 31, 2020
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  4. G_Leland

    G_Leland Member

    Check your device on another phone, then tell if an issue will appear.
     
    G_Leland, Jan 31, 2020
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  5. Mosh_Pitches

    Mosh_Pitches New Member

    The same issue appears when connected to my Surface. I don't have another phone to connect to right now
     
    Mosh_Pitches, Jan 31, 2020
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  6. G_Leland

    G_Leland Member

    Try to ask friend, neighbour or mate to use your TWS on his phone for a minute.
    Its neccesary to realise, where is the problem (phone/TWS)
    thx for understanding.
     
    G_Leland, Jan 31, 2020
    #6 Share
  7. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey @G_Leland! Thanks for helping @Mosh_Pitches out.

    Hi @Mosh_Pitches. How is it going? Have you tested your Hammerhead TW to a different phone and check if the same behavior happens? Feel free to send me a PM should you need additional assistance.
     
    Razer.Speedcr0ss, Feb 10, 2020
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  8. G_Leland

    G_Leland Member

    Just doing my best, Sir.
     
    G_Leland, Feb 11, 2020
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  9. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Awesome! Keep it up! :wink_:
     
    Razer.Speedcr0ss, Feb 11, 2020
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