HELP ! - Connexion with my Razer Viper Ultimate

Discussion in 'Razer Support' started by FIRAIFOXE, May 2, 2021.

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  1. FIRAIFOXE

    FIRAIFOXE New Member

    Hi,

    I bought 3 months ago an Viper Ultimate and and until then I have always used the mouse in wireless.
    But since 3 days and i don't know why, my device is not recognized by the software but when i'm using the cable it's works.

    I saw many topics about this problem and i have done everything, all uninstall and multiple manipulation for update all softwares and drivers and now, i don't know what i can do for connect my mouse.

    I have uninstall Synapse 3 and install, same for drivers, same with using the Raze Viper Ultimate Firmware updater, restart my computer again and again.

    Please help me i'm on it since 3 hours.

    Thanks.
     
    FIRAIFOXE, May 2, 2021
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  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey there! Thanks for posting your Razer Viper Ultimate's concern here. Was everything covered? Have you tried repairing the Razer Synapse 3.0? Please perform the steps from this link and see if it helps.
     
    Razer.Speedcr0ss, May 23, 2021
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