Help, wireless headphones turning off

Discussion in 'Razer Support' started by monniebon, Jul 8, 2021.

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  1. monniebon

    monniebon New Member

    Don't know if this is the right place to post, but I need help. I got the wireless kitty headphones and I can use them for hours no problem, but as soon as I use discord, steam chat, any type of voice call ny headphones continuously power off and I'm clueless...
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Without Synapse in the background, does it behaves the same on Discord or other communication platforms? If you can, please send me a short clip of this happening. For now, clean reinstall your Synapse by following this guide and send me the serial number of your headset if the problem persists so I can look for other possible solutions.

    *Thread locked to curb the conversation to PMs.
     
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