How to file a formal complaint? | Razer Insider

How to file a formal complaint?

  • 16 March 2022
  • 1 reply
  • 14 views
R
I got a high end laptop from Razer and within 4 months the SSD failed - disrupting my work.
Trying to contact 'support' it took two weeks of back and forth to get an RMA, I then discovered the laptop has to be shipped to Germany (I'm based in the UK).

Since Brexit that means paying customs, taxes and VAT on a laptop with a stated value of nearly £3,000 - this is terrible, my previous laptop was a Gigabyte, they where relatively quick and have a repair centre in the UK.

I'm board with 'support' and would like to send a formal email to Razer HQ, with the hope of resolving this, according to UK law (Sale of goods act they have to offer a replacement or a refund - it's been about 4 months since I bought my first and last Razer. I'm furious.

Thanks,
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Razer.Speedcr0ss
Userlevel 7
RRR666Matey
I got a high end laptop from Razer and within 4 months the SSD failed - disrupting my work.
Trying to contact 'support' it took two weeks of back and forth to get an RMA, I then discovered the laptop has to be shipped to Germany (I'm based in the UK).

Since Brexit that means paying customs, taxes and VAT on a laptop with a stated value of nearly £3,000 - this is terrible, my previous laptop was a Gigabyte, they where relatively quick and have a repair centre in the UK.

I'm board with 'support' and would like to send a formal email to Razer HQ, with the hope of resolving this, according to UK law (Sale of goods act they have to offer a replacement or a refund - it's been about 4 months since I bought my first and last Razer. I'm furious.

Thanks,


I understand how infuriating the situation is. Allow me to help you move things along by forwarding it to our Internal Team by sending me the case number via PM so I can review it. I'll be locking this thread to divert our conversation privately.
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