I am not able to receive an OTP on mail

Discussion in 'Razer Gold & Silver' started by ofisotherscevirme, Feb 17, 2021.

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  1. ofisotherscevirme

    ofisotherscevirme New Member

    I have money in my razer I'd and I am not able to purchase anything with it coz I can't receive OTP to complete the purchase I will install otp but I cannot install it. The password does not come to the mail. razer support not helping for 1 week

    Screenshot_2021-02-17 The New Razer Gold Silver.png Screenshot_2021-02-17 The New Razer Gold Silver(1).png
     
    pancholr likes this.
  2. FiszPL

    FiszPL Well-Known Member VANGUARD

    What e-mail do you using? Are you 100% sure, that any spam filters are not blocking incomming e-mails?
     
  3. ofisotherscevirme

    ofisotherscevirme New Member

    Yes I am sure there are support messages but no mail for OTP
     
  4. FiszPL

    FiszPL Well-Known Member VANGUARD

    Support messages means nothing ;) For OTP they could use different e-mail address, which could be blocked.
     
  5. ofisotherscevirme

    ofisotherscevirme New Member

    Unfortunately they don't help I guess my razer gold is wasted, I won't use razer gold again
     
  6. xCryptik

    xCryptik Well-Known Member VANGUARD

    Hi @ofisotherscevirme,
    Upon checking, the account has no OTP set so the OTP will be directly send to email address. So needs to view it from there as the 2FA have been removed.
    However, since you're still unable to get the OTP to email address, could you take a video recording of your screen requesting for the OTP and send an email to gold-support@razer.com?
     
  7. ofisotherscevirme

    ofisotherscevirme New Member

    I sent a video
     
  8. ofisotherscevirme

    ofisotherscevirme New Member

    Screenshot_2021-02-18 The New Razer Gold Silver.png


    Can you check the Razer support suggestion?
    I know these, when the e-mail password is not received, I cannot establish google auth
    Razer support is troublesome never solution
     
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