I can´t turn all the volume down to 0% on my blackshark v2

Discussion in 'Razer Support' started by koyikutho, Sep 23, 2021.

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  1. koyikutho

    koyikutho New Member

    i turn my left knob all the way down and i can still hear.
     
    koyikutho, Sep 23, 2021
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  2. Razer.Xenon

    Razer.Xenon Retired

    Have you tried turning the volume all the way down on your PC? Sometimes issues like this are caused by a faulty headset driver. Let’s uninstall the headset drivers by doing the following:

    -Press Windows + S on your keyboard to open the Search bar.
    -Type in “Device Manager” and hit Enter.
    -Go to Audio Inputs and Outputs.
    -Right-click on your Razer headset and select Uninstall device.
    -To completely uninstall the drivers, restart your computer.
    -The drivers are automatically installed on your computer after a restart.

    Should the problem persists, PM me the serial number of your headset. I can use it to verify its model and help me find a fix. I'll be locking this thread now.
     
    Razer.Xenon, Sep 27, 2021
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