I recently bought the Razer Hammerhead True wireless X's and they don't work.

I recently bought the Razer Hammerhead True wireless X's.
When I use them on my phone they're working almost fine, I have to have them in .5 meters in range of my phone else they don't work and there's allot of bass so I had to lower it, but this isn't the main issue.

The main issue is when I tried using them on my computer, I connected them successfully and they worked! Then I tried using the microphone on discord and it didn't work so I decided to go into sound settings to try and figure out the problem, I went to the sound control panel then clicked "Recording" in the sound tab then it proceeded freeze and my audio broke, this happens every time I try and do this without fail. Now when I connect them they won't even work! When I connect them now the sound doesn't work and when I go to audio devices there's only "Razer Headset" when previously there was also "Razer Headphones"

I've had so much stress over all of this and I don't know if I should just refund them. I've been hyped to use them for so long and as a big razer fan I don't want to be disappointed like this. Please help, thanks.