Im fed up with Razer support - Unresolved Razer Blade Stealth case.

Discussion in 'Razer Support' started by Jamesinator100, Jun 9, 2019.

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  1. Jamesinator100

    Jamesinator100 New Member

    Hello everyone.
    As what the tin says, I am fed up with Razer Support. Razer customer support has been a complete garbage experience for me to say the least. Here is what I have been through with this one unresolved case regarding my Razer Blade Stealth;

    I purchased this laptop early last year for college and my photography hobby so I have a thin and lite machine to take around with. Had problems with the screen flickering, screen auto dimming when the setting was turned off and battery not lasting the 13 hours as advertised. This was a complete pain in my backside because I talked to 4 different agents to try and get this resolved. Each agent sent me an RMA form to fill and FedEx did not turn up ONCE at my door to retrieve the laptop. Once I replied to each agent saying "Look, FedEx didnt arrive at all to pick up the laptop can you call them your end to see whats been going on because I am loosing my paitience and I need this laptop repaired before the holiday ends so I can get on with my college work" and to which the generic response was to send me another RMA form and do the process again and again. To this day my laptop has not been to their facility to get the laptop repaired or replaced. I still have this unit and there has been multiple accounts of me wanting to sell this machine online so I can get money back.

    If someone at Razer can atleast contact me who is higher up than the low tier customer services team in EU (I live in the UK) that can promise me that I can get this laptop repaired without my expense considering the EU customer service team could not repair my laptop before my warranty ended.

    Thank you for reading.
     
    Last edited by a moderator: Jun 9, 2019
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Let me help you out. Can you PM me the case number? I'll assist you from there.
     
  3. Jamesinator100

    Jamesinator100 New Member

    Sent you a PM, awaiting response.
     
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