Is my Deathadder Essential fake/counterfeit

Discussion in 'Razer Support' started by Ronit2912, Aug 27, 2021.

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  1. Ronit2912

    Ronit2912 New Member

    It should be clear by the topic that I have my suspicions.
    I say so because i purchased a DA Essential recently by and the outer box and mouse shell looks good the cable received is weird .
    By weird i mean it is not braided , it is a simple rubber wire ,
    So this raises a few questions -
    1. Is DA Essential still under production, If yes are they cutting cost over the cable .
    2. Is the support team from Acro Engineering lying about cable as they are the ones who said its a new batch imported on July 2021 ?
    3. What should I do right now return /replace or use it ?
    What's more to it is for some it didn't connect to synapse 3 but in my case serial number is legit and Synapse 3 successfully detects it (what if only outer shell is original)
    IMG_20210827_073639.jpg IMG_20210827_073521.jpg IMG_20210827_073639.jpg IMG_20210827_073521.jpg
  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    The Razer Deathadder Essential uses the standard cable, which can be seen from this link. Please send me a PM including the device's serial number so I can verify its details. I'll be locking this thread now to route our conversation privately.
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