Dismiss Notice
Some Razer services have been impacted due to the unique circumstances COVID-19 has created. We apologize for any inconvenience and appreciate your understanding during this critical time.

Issues - Razer blade stealth late 2019 does not wake up from sleep

Discussion in 'General Discussion' started by dedseq, Jul 29, 2020.

  1. dedseq

    dedseq New Member

    Hello Folks.

    I'm having some issues with my razer blade stealth late 2019 (the one with the internal MX150 graphic card).
    the problem that I'm facing is that when the laptop falls in slumber.. you see the green led light blinking telling you that is sleeping when I attempt to wake it up, nothing happens. The same issue seems to happen when the laptop goes into sleep mode automatically. Pressing random keys does not do the job, nor tapping a couple of times the power button. I am forced to hold the power button, wrongfully shutting every down to then power back up.
     
    pancholr likes this.
  2. Joikansai

    Joikansai Well-Known Member VANGUARD

    Sleep indicator is white, green means display off machine on like when you’re using external monitor with option show only secondary monitor.
    When you faced the green light on without anything show on your monitor maybe it’s sensor issue, try rising the front laptop area till the green light is gone and put it back on normal condition. I saw someone had the issue, probably better send it for repair if it happens often.
     
  3. dedseq

    dedseq New Member

    I do use a secondary monitor, but the setting is set for expanding screen. I have a USB-c dock in which I'm connecting the secondary display. One of the occasions in which I faced the problem, I had unplugged the USB-c dock to see if it would revert back to the laptop's screen, though it didn't happen.

    Indeed this happens lots of times. when I'm working to the point that I think i will have to disable the machine from going to sleep due to the issue I'm facing.

    sending it in for repair will be problematic since I've checked to see if I still have the one year warranty and I no longer qualify based on my serial number.
     
  4. Joikansai

    Joikansai Well-Known Member VANGUARD

    Tried to use single usb c adapter? I use also secondary portable usb C monitor, maybe the dock is the culprit, unplug it when the issue appeared might keep the output signal not return to main monitor. I’ve DP usb C adapter and it was like under €10 from Amazon.
     
Sign In with Razer ID >


Don't have a Razer ID yet?
Get Razer ID >