Keep getting logged out of Razer Cortex every time!!! | Razer Insider

Keep getting logged out of Razer Cortex every time!!!

  • 27 November 2021
  • 3 replies
  • 86 views
S
...Even though I check "Keep me logged in." I don't own anything Razer, PC is malware-free, mid-range, does everything just fine and has an SSD. I installed this software to see if I could gain 1 or 2 FPS on my game but I have to log in every single time. Can't I have it just launch when OS boots, all ready and logged in?

Thank
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3 Replies

A
Hey there!

Thank you very much for sharing your issue with us here. My name is Michelle from the Razer Cortex PC technical support team. I will be very happy to assist you with your issue.

Before we start could you please provide us with your Cortex logs for us to further investigate this issue? Here is a simple guide for you to collect and upload your Cortex logs. Please ignore if you do not need it.

https://mysupport.razer.com/app/answers/detail/a_id/1685?_ga=2.181716135.1628731896.1635728857-1411412704.1631495701

Please feel free to let us know if you need further assistance.

Best regards,
Michelle
S
Thanks for the reply! A new update rolled in (It's 8AM), so maybe the next time I restart my PC, the problem might be solved by itself.
A
Hey there!

Thank you very much for sharing your Cortex logs with us here. In order to protect your privacy, I have removed the log link from the thread. Please feel free to PM your Cortex logs with me next time.

I have reported this feedback to our engineering team. They are investigating this and we will let you know if we receive a response from them.

Thank you for your patience.

Michelle
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