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Keybord Razer stays ON and OFF alone

Discussion in 'Razer Support' started by Juvenaljs29, May 15, 2020.

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  1. Juvenaljs29

    Juvenaljs29 New Member

    Hello my keybord razer BLACKWIDOW stay on and off alone it also does not connect in synapse, i am use windows 10. my mouse is a razer naga and it works correctly and there is no problem,
    as i live in brazil i already sent emails for support but it doesn't exist in my country,
    I already switched it on the computer usbs but it always gives this problem to anyone I put,
    the only way I was able to use it without turning it off on my own was by disabling it on the device panel.
     
  2. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hey there! I understand where you are coming from. Let me provide you some steps that can help us isolate/resolve the issue. Please send me a PM together with the case number or email address so I can check your contact history. I'll wait for your follow-up.
     
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