Kitty headset disconnecting reconnecting

Dalia.
My headset keeps disconnecting, I then searched the forums and came across this thread, mine does exactly the same. I did test it on other computers and still does the same.

Does anyone else have an idea what I can do to fix it?

/kitty-headset-disconnecting-reconnecting.76658/

Kitty headset keeps disconnecting, reconnecting. updated synaps, repaired razor synaps, uninstalled, reinstalled headset from device manager.

changed usb ports, 2.0 and 3.2 still both have issue
uninstalled, restarted, reinstalled drivers

in the device manager when it stops working it removes itself from audio imput/output and sound, video and game controllers but not from human inferface devices

still occurs after exiting cortex/synapse

already reviewed
https://mysupport.razer.com/app/ans...zer-kraken-kitty-edition-|-rz04-02980-support and https://mysupport.razer.com/app/answers/detail/a_id/4000

Dalia.
Hi there,

Thank you for getting back to me, herewith the link to the google drive. I have also included the proof of purchase.

(*Omitted for security reasons)
I really appreciate your fast response time. This is why I am a avid Razer fan for live.