Kiyo Issues With Synapse 3 | Razer Insider

Kiyo Issues With Synapse 3

  • 19 January 2020
  • 3 replies
  • 1 view
M
Hey, so I just got the Kiyo and have been unable to set it up. (See attached picture.) I can click Camera or Synapse for all eternity and nothing happens, and I can't adjust settings/see a preview. My Razer Blade laptop detects it but the desktop I have gives me this problem.


I've uninstalled/reinstalled/switched USB ports and all that jazz. I've never had this much trouble with a Razer product before.
1 Attachment
This topic has been closed for comments

3 Replies

Razer.Speedcr0ss
Userlevel 7
Hi there! Thanks for posting your Razer Synapse 3.0 concern here. Have you replicated the issue by installing the software on a different computer? Please check your anti-virus or firewall if it is blocking any Razer-related software. Should the issue persists, please send me a PM. Let's continue from there.
P
hi I have a Razer Kiyo and installed synapse, but when I open it it says please add device, not recognising camera despite being plugged. any help?
I use Mac OS catalina
Razer.Speedcr0ss
Userlevel 7
pulsegeoUltraPink255
hi I have a Razer Kiyo and installed synapse, but when I open it it says please add device, not recognising camera despite being plugged. any help?
I use Mac OS catalina


Hey there! Thanks for posting your concern here. Please check the system requirement for bot Razer Synapse 2.0' and 3.0 below

https://www.razer.com/synapse-2
https://www.razer.com/synapse-3

Unfortunately, Razer Kiyo only works with Razer Synapse 3.0. I recommend sending our devs feedback by clicking this link or by going to the "Feedback" section in Razer Synapse's settings. I'll be locking this thread. Feel free to send me a PM should you need additional assistance.
1 Attachment
CookiesCookie settings