Kiyo Pro - No working firmware???!!!

Discussion in 'Razer Support' started by pm2104L03702294, Jun 8, 2021.

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  1. pm2104L03702294

    pm2104L03702294 New Member

    I bought a Kiro Pro and it worked on initial install. However it said there was a firmware update. When I tried, as it looks everyone has done, it downloaded the firmware but then instructed me to connect the already connected camera. As most have done I unplugged and plugged it back in and now the synapse program is the only place this camera be seen. No programs are able to access it. I have disabled the laptop camera leaving it as the only option and still does not work.

    I called support and they told me that I need to have it replaced because there were a bad batch of cameras that are not taking the firmware update.

    I received the new camera today and I have the exact same issue. Camera works within the synapse app, it is seen in my device settings but I cannot make it the default camera. It does not see the camera in any other program and if I try to update the firmware then it isn't even discoverable in the synapse app.

    Needing someone from Razor to jump in and let me know what the solution is to this or did I just buy a $200 camera that doesn't work. Just let me know. Screen shots attached below.

    Need someone to let me know if there is a simple fix or if these cameras just do not work. The amount of time I have spent trying to make this camera work is getting ridiculous. Any help anyone can provide is appreciated.


    upload_2021-6-8_9-32-50.png

    upload_2021-6-8_9-33-6.png

    upload_2021-6-8_9-33-30.png

    Downloaded new firmware -
    upload_2021-6-8_9-33-58.png



    upload_2021-6-8_9-35-5.png

    [​IMG]



    upload_2021-6-8_9-32-50.png upload_2021-6-8_9-33-6.png upload_2021-6-8_9-33-30.png upload_2021-6-8_9-33-58.png upload_2021-6-8_9-35-5.png
     
    Last edited by a moderator: Jun 8, 2021
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    It's been brought to my attention that there are serial numbers incompatible with the latest firmware updater. Please send me the SN of the replacement webcam. I can also help you get a new one that is compatible with the auto-focus fix if necessary. Let's go from there.

    *Thread locked to curb the conversation to PMs.
     
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