Laptop went black | Razer Insider

Laptop went black

  • 21 February 2021
  • 5 replies
  • 3 views
S
Yesterday my laptop just went black and shut off. Now it won’t turn back in. The keys light up but I can’t do anything with the screen to get it to do anything. It just stays black any suggestions?
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5 Replies

T
use external monitor and let me know what your intel graphics card version is. thank you
D
You can also try performing a hard reset if the issue persists on your external monitor.
D
Try this for the hard reset:


1. With the Blade turned off, plug the charger into the laptop.
2. Press and hold the power button for 10 seconds.
3. While still holding the power button, unplug the charger
4. Release the power button.
5. Leave the system sitting for a few seconds.
6. Plug the charger into the laptop first before plugging it into the power outlet then and attempt to power it back on.

If the issue still persists, you can reach out to Razer Support. They are really sweet people and don't forget to back up your files and prepare your proof of purchase (Amazon receipt or Razer Order number, etc.).
H
Have the same issue.
LED light up, but nothing else. Not even the fans are spinning.
D
Hadea
Have the same issue.
LED light up, but nothing else. Not even the fans are spinning.

Have you tried using an external monitor?? If still persistent, you're probably having an issue with your Motherboard. Better prepare your receipt or invoice and reach out to their chat support.
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