Left ebud of Hammerhead X disconnecting | Razer Insider

Left ebud of Hammerhead X disconnecting

  • 20 June 2022
  • 1 reply
  • 37 views
S
Hello!
The left earbud of my Hammerhead True Wireless X keeps disconnecting from device and the app can't connect (Honor 50 5G)!
I've already tried workarounds on the websites, can you help?

Thanks!
This topic has been closed for comments

1 Reply

Razer.Speedcr0ss
Userlevel 7
Are you referring to the Razer Hammerhead True Wireless X. Did you try pairing the headset to another smartphone? Please check the steps below:

  • Adjust the earbuds until they fit snugly, or try swapping out the ear tips to find a pair that seals well.
  • Use the mobile app to do a fitting test to ensure you have a good seal.
  • Disable the Auto Play/Pause feature if you cannot get a secure seal.

Feel free to submit a case to our Support Team or send me a PM should you need additional assistance. I'll be locking this thread to curb our conversation privately.
CookiesCookie settings