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Leviathan Crackles and makes a Popping sound

Discussion in 'Razer Support' started by Phisix07, Jan 24, 2020.

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  1. Phisix07

    Phisix07 New Member

    My Leviathan just arrived today and it crackles and pops without the optical or aux cable plugged in, just the power supply. It does the same via Bluetooth as well. I tried the power cable from my wife's Leviathan and it has the same crackling and popping issue. I think there is also only sound coming out of the right speaker on the soundbar.

    I have contacted Razer support via the web form but wanted to see if anyone has any ideas as the Live Chat is unavailable at this time in the EU.

     
    Phisix07, Jan 24, 2020
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  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Are you still having the same issue? Does it only happen when the optical and/or the AUX cable is unplugged?
     
    Razer.RedPanda, Jan 25, 2020
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  3. Phisix07

    Phisix07 New Member

    I've spoken to support earlier today and they have arranged a replacement, the fault seems to be in the soundbar itself. So just to confirm it was crackling/popping with both cables connected or disconnected, just in case anyone else has this issue.
     
    Phisix07, Jan 25, 2020
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  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Thanks for the update. Let me know if you need more help.
     
    Razer.RedPanda, Jan 26, 2020
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