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Lost key from Kraken X

Discussion in 'Razer Support' started by cafeaeroBabyBlueEyes141, Oct 28, 2020.

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  1. Hi guys!
    What can I do if i lost my key?
    i bought new PC, and cant remember my previous RAZER ID.
    Cant enter the "razer surrounding 7.1"
    But i have box from them, with serial number.
    Could Support help me in this question?
  2. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hi there! Thanks for posting your inquiry here. Lost or damaged items are not covered by Razer's limited warranty. Also, the team has stopped generating the 7.1 Surround Sound code. If you have registered the device, please check if there will be an email with the activation code sent after 24-48 hours from the device registration date. Else, submit a case to our Support Team by clicking this link or send me a PM.
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