Mouse light doesn't show up in Synapse 3

Discussion in 'Razer Support' started by LordCandyAndy, Jul 16, 2021.

  1. LordCandyAndy

    LordCandyAndy New Member

    I own a mercury huntsman mini and a mercury viper ambidextrous. The keyboard has always showed up completely fine in chroma studio. But the mouse never shows a light preview or the logo at all. It's just straight up completely black.
    upload_2021-7-16_18-57-50.png
    Both the mouse and keyboard have the same effect on them. I can still select the mouse light, But it doesn't give a green highlight like the keyboard. The lights of the mouse work just fine in real life but it just doesn't want to show up in Chroma Studio.
    Does anyone have an idea of how to fix this?
     
  2. Razer.GuitarScar

    Razer.GuitarScar Member Staff Member

    Have you updated your Synapse before the issue? Let's isolate the issue by performing a clean reinstallation of your Synapse. Click this link and let me know how that goes.
     
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