My Headset [Kraken 7.1 V2 ] makes weird sounds when my Phone is near

Discussion in 'Razer Support' started by Benistcool, Aug 16, 2019.

  1. Benistcool

    Benistcool New Member

    If Im wearing my Headset and want to do something with my phone , it makes disturbing sounds which are pretty loud and Im getting a headache off it.
    Do you know why this problem shows up ? I can only hear the disturbing sounds on my right headset side.
    Am I able to exchange my Current Headset against a new one or do you know how to repeat it?
     
  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey there! Thanks for posting your concern here. That's quite odd. However, it is feasible since that noise is interference from your phone causing feedback on speakers/headsets especially on wired headphones since the wire itself acts as an antenna and pick up such signals.
     
  3. Benistcool

    Benistcool New Member

    thanks for answering me ! however , I know many people , also using this Headset and also using the same phone that I use . The weird thing is just that they have 0 problems with having their phone next to them !
     
  4. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Thanks for letting me know. Please send me a PM together with your headset's serial number so we can check your headset's available updates, let's continue from there.
     
  5. LuckyEmuczek

    LuckyEmuczek New Member

    I have the same issue when my kraken V2 usb headset is near wireless mouse usb receiver.
     
  6. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hi there! Thanks for sharing your headset's concern to this thread. Have you tried connecting your headset to a different USB or to a different PC? Please send me a PM, let's continue from there.
     
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