Dismiss Notice
Some Razer services have been impacted due to the unique circumstances COVID-19 has created. We apologize for any inconvenience and appreciate your understanding during this critical time.

My Razer Kraken Chroma 7.1 arent recognised by my pc

Discussion in 'Razer Support' started by Z-Craft, Jun 6, 2020.

  1. Z-Craft

    Z-Craft New Member

    I have many razer products and i love them but my headsets always brake, my razer headhammers pro v2 only worked for like a week and now only microphone works on them without sound and my loved razer kraken chroma 7.1 arent recognised by my pc it says that they are an unrecognised usb device someone pleas help i didnt have razer care for both of them and i dont want to just throw them away, any ideas ?
     
    pancholr likes this.
  2. JulianKapa

    JulianKapa Member

    Contact Razer support on Twitter. Not sure what other options there are if you don't want to use Twitter. They seem quite helpful - they tried to help me with my faulty mouse wheel button on my Deathadder despite it being out of warranty (they even asked how things are going because I didn't try fixing it right away). However, the compressed air they suggested didn't work (or could've made it worse) :grimacing:
     
  3. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hey there! Thanks for posting your headset's concern here. Does the issue happen while connecting it to a different USB port or computer? If that didn't help, please send me a PM together with your device's serial number. Let's continue from there.
     
  4. pointTuscanybyte631

    pointTuscanybyte631 New Member

    Having the same issue as the OP. Looking for an answer still.
     
  5. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hi there! Thanks for posting your concern here. Have you tried the steps on this link? Should the issue persists, please send me a PM too together with your device's serial number. I'll pick it up from there. I'll be locking this thread now.
     
Sign In with Razer ID >


Don't have a Razer ID yet?
Get Razer ID >