My Razer Synapse refuses to be an active app | Razer Insider

My Razer Synapse refuses to be an active app

  • 26 September 2020
  • 5 replies
  • 127 views

I got an ornata the other day, and I downloaded all of the required drivers, and I would like to be able to use the macros, but the razer synapse software refuses to be an active app(it doesn't pop up with a window once it has loaded up upon start of my computer).

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5 Replies

Userlevel 2
leetDebianRedbyte515
I got an ornata the other day, and I downloaded all of the required drivers, and I would like to be able to use the macros, but the razer synapse software refuses to be an active app(it doesn't pop up with a window once it has loaded up upon start of my computer).


what do you mean by : razer synapse software refuses to be an active app?
it runs in the background and when I click on it, nothing happens, i have uninstalled and reinstalled 4 times now
Userlevel 2
leetDebianRedbyte515
it runs in the background and when I click on it, nothing happens, i have uninstalled and reinstalled 4 times now


Razer synapse version?
the v3 beta version
Userlevel 2
leetDebianRedbyte515
it runs in the background and when I click on it, nothing happens, i have uninstalled and reinstalled 4 times now


ok lets make a clean uninstall of synapse

1-go to "add or remove programs" uninstall Synapse (all versions)
2-press windows key+ R and type in: %temp% and delete everything inside.
3-press windows key+ R and type in: %appdata% and delete Synapse folder.
4-press windows key+ R and type in: C:\\ProgramData and delete RAZER folder
5-download and run Nirsoft Registry Scanner
Find string: Razer inc
Matching: Exact Match
Scan the following base keys: select all HKEY

Press Scan and wait for result- select all keys found - and delete them.

6-Restart PC
7-Download Latest Razer Synapse 3