Nari Essential - sound sampling issue | Razer Insider

Nari Essential - sound sampling issue

A
Hello everyone!

I recently acquired a headset: Nari essential and... Well it has not been working great.
Initially I bought the headset to have spatial location while playing FPS games. But sound sampling and game freezing issue prevent me from using it.

In order to provide nice feedback, I recorded two different sound samples from the same game:
Tom Clancy's Rainbow Six Siege

Software used:
1. Audacity v2.3.3
1. Razer Synapse v3.5.331.33010

Recording 1: sound from the Nari essential
device: Razer Nari Essential (loopback, 2 channels recording)

Recording 2: sound form the normal loudspeakers
device: Realtek High definition Audio (loopback, 2 channels recording)

Rec1:
Shots getting fired, now here you can hear that some samples of the noise of unsuppressed shot fired have been removed! This is actually not what I am hearing, in the headset, they are just totally quiet, the image is freezing, the sounds are freezing for like 100ms or something...

Rec2:
You can hear unsuppressed shots being fired. Now, here every distinct shot is audible. No freeze in game, no freeze in sound. Recording is also much more fluid...


So, my question is the following: if the sound is fine with the loudspeaker, why is it not with the Nari essential?
And why would a device change have such heavy repercussion on my sound and game quality? This is gaming hardware, right?
Is there any way to solve this issue?
If not, is the issue has been identified and is planned to be solved?

So far, I have been very satisfied of Razer's hardware (mouse & Keyboard). I am quite disappointed of not having the same level of quality in headsets...


I am willing to help tech team and I am able to provide more samples for further investigation. I’m not a sound experts or mixer, I'm a software person... but from my small knowledge, it seems like a sound-sampling & overcharged thread issue, slowing down the sound processing & game rendering.

Thanks for reading,

Axxx


disclaimer: I'm not the proprietary of these sounds. All files here are the belongings of Ubisoft and their beneficiary.
This topic has been closed for comments

3 Replies

A
Hello again!

I was able to record exactly what I am hearing this time
recording.

So here, you can hear the crackling I was mentioning all game long.
Worse, even when you broadly take the sound specter, the headset is CLEARLY just skipping samples!


Interestingly enough, the issue happened when my game go Fullscreen and running... NOT when minimized!

Anyone having similar observation? Any support reaction?
Razer.Speedcr0ss
Userlevel 7
Axilos
Hello everyone!

I recently acquired a headset: Nari essential and... Well it has not been working great.
Initially I bought the headset to have spatial location while playing FPS games. But sound sampling and game freezing issue prevent me from using it.

In order to provide nice feedback, I recorded two different sound samples from the same game:
Tom Clancy's Rainbow Six Siege

Software used:
1. Audacity v2.3.3
1. Razer Synapse v3.5.331.33010

Recording 1: sound from the Nari essential
device: Razer Nari Essential (loopback, 2 channels recording)

Recording 2: sound form the normal loudspeakers
device: Realtek High definition Audio (loopback, 2 channels recording)

Rec1:
Shots getting fired, now here you can hear that some samples of the noise of unsuppressed shot fired have been removed! This is actually not what I am hearing, in the headset, they are just totally quiet, the image is freezing, the sounds are freezing for like 100ms or something...

Rec2:
You can hear unsuppressed shots being fired. Now, here every distinct shot is audible. No freeze in game, no freeze in sound. Recording is also much more fluid...


So, my question is the following: if the sound is fine with the loudspeaker, why is it not with the Nari essential?
And why would a device change have such heavy repercussion on my sound and game quality? This is gaming hardware, right?
Is there any way to solve this issue?
If not, is the issue has been identified and is planned to be solved?

So far, I have been very satisfied of Razer's hardware (mouse & Keyboard). I am quite disappointed of not having the same level of quality in headsets...


I am willing to help tech team and I am able to provide more samples for further investigation. I’m not a sound experts or mixer, I'm a software person... but from my small knowledge, it seems like a sound-sampling & overcharged thread issue, slowing down the sound processing & game rendering.

Thanks for reading,

Axxx


disclaimer: I'm not the proprietary of these sounds. All files here are the belongings of Ubisoft and their beneficiary.


Hey Axxx! Thanks for posting your concern here. I appreciate the investigation that you've done so far. By the way, can you save the files from your links via Google Drive or Dropbox then send it via PM? I'll pick it up from there.
A
Razer.SpeedCr0ss
Hey Axxx! Thanks for posting your concern here. I appreciate the investigation that you've done so far. By the way, can you save the files from your links via Google Drive or Dropbox then send it via PM? I'll pick it up from there.


Sure ! Let me gather all the data and send them to you.
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