New Razer Naga Trinity - Left-mouse "unclicking" constantly

Discussion in 'Razer Support' started by kejoca, May 15, 2020.

Thread Status:
Not open for further replies.
  1. kejoca

    kejoca New Member

    I recently bought this mouse and everything had been fine until this week when I noticed whenever I was holding down and dragging my left-mouse button (usually when dragging inventory items around or moving the camera), it would "drop." This also translates outside of games. To troubleshoot, I tried plugging in my mouse into two other computers and had similar results when clicking and holding down the left-mouse button. Other support pages suggested this is likely a hardware issue, so I would like some assistance since this mouse really shouldn't have wear and tear issues considering I bought it 2 months ago.

    I tried using the Live Chat option but no support member has been available when using it. I assume due to COVID manning.

    Please let me know what I need to do to fix this as it is getting worse and impacting my gameplay even more.
     
  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hi there! Sorry to hear about your Razer Naga Trinity's concern. Please send me a PM together with your email address or case number so I can check your contact history. Let's continue from there.
     
  3. Tchumey

    Tchumey New Member

    i have the same issue with my naga trinity and the live chat. i buy my mouse in october- november 2019
     
  4. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey there! Please send me a PM together with your case number and device's serial number. Let's continue from there.
     
Thread Status:
Not open for further replies.
Sign In with Razer ID >


Don't have a Razer ID yet?
Get Razer ID >