I recently bought this mouse and everything had been fine until this week when I noticed whenever I was holding down and dragging my left-mouse button (usually when dragging inventory items around or moving the camera), it would "drop." This also translates outside of games. To troubleshoot, I tried plugging in my mouse into two other computers and had similar results when clicking and holding down the left-mouse button. Other support pages suggested this is likely a hardware issue, so I would like some assistance since this mouse really shouldn't have wear and tear issues considering I bought it 2 months ago.
I tried using the Live Chat option but no support member has been available when using it. I assume due to COVID manning.
Please let me know what I need to do to fix this as it is getting worse and impacting my gameplay even more.
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Userlevel 7
- Razer Support
- 7595 replies
-
27 May 2020
Hi there! Sorry to hear about your Razer Naga Trinity's concern. Please send me a PM together with your email address or case number so I can check your contact history. Let's continue from there.
i have the same issue with my naga trinity and the live chat. i buy my mouse in october- november 2019
Userlevel 7
- Razer Support
- 7595 replies
-
12 July 2020
Tchumey
i have the same issue with my naga trinity and the live chat. i buy my mouse in october- november 2019
Hey there! Please send me a PM together with your case number and device's serial number. Let's continue from there.
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