Newest Razer Synapse Update Completely Broke the Program

Discussion in 'Razer Support' started by cyyko, Jan 25, 2021.

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  1. cyyko

    cyyko New Member

    Hello,

    I recently updated to the newest version of Razer Synapse. It completely broke the program; never before have I updated the software and had it fail this hard. The program isn't detecting my devices properly, and many of the software-based features of them aren't functional at all.

    For example, the DPI settings on my mouse, layouts on my keyboard, and the sound enhancements on my Nari headset aren't there. My profiles and my settings for my devices have all seemingly been deleted, and I have no clue why any of this happened. I restarted my PC as the software told me to when it updated, and now my Synapse program is basically unusable.

    I tried shutting down/restarting, and exiting then restarting the app, none of which worked. I may try uninstalling and reinstalling the program if no hotfixes are available. I believe this is a fault on Razer's end; as I said earlier, no previous update has ever broken the program so badly.

    I took some screenshots, attempting to depict what is happening. I don't know if anyone else has or has had this issue before, or is currently experiencing it and I'm the first of many. But please, I am in dire need of help.

    Screenshot 2021-01-25 163553.png Screenshot 2021-01-25 163607.png Screenshot 2021-01-25 163620.png
     
    asorgejr likes this.
  2. asorgejr

    asorgejr New Member

    I am also noticing many issues.

    I have a 2020 Razer Blade 15 (RZ09-03286) and the latest Synapse update makes the laptop go berserk.
    The fans run continuously at 100% while the charger is connected, the charging LED indicator doesn't work, and when I go to the "System" tab in Synapse (see attached photo), Synapse crashes immediately.

    I tried removing all optional modules from Synapse, I tried repairing the program, tried uninstalling and reinstalling...absolutely nothing fixes any of the aforementioned problems.

    It is especially frustrating considering that so many of the laptop's features rely on this broken software and these settings can only be changed from the broken "System" tab. It is unbelievable that they haven't issued an update for such critical functionality for an expensive laptop. It has been months. If I could downgrade, I absolutely would...but that isn't even an option.
     

    Attached Files:

  3. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey everyone! Thanks for posting your Razer Synapse 3.0's behavior on our support board. Please gather your computer's Synapse logs by following the steps here. Once done, please repair the Razer Synapse 3.0 by following the steps on this link and see if it helps.
     
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