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No RMA email after more than 96 hours

Discussion in 'Razer Support' started by hangryv2, Oct 29, 2020.

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  1. hangryv2

    hangryv2 New Member

    Hello there,
    I spoke with Razer Support when my mouse wire broke, and they agreed to send a replacement. Customer Support told me I have to wait between 24 to 48 hours to receive an email from the RMA, its been about 96 hours now and still nothing. What should I do? Contact Razer again, just wait, or something else?
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Allow me to check what's causing the holdup. Please send me your ticket number. I'll take it from there.

    *Locking the thread to curb the conversation to PMs.
     
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