No webcam on Razer Blade Advanced 2018

Discussion in 'Systems' started by pulseBabyBlueEyes568, Jun 9, 2021.

  1. Hi, I have a Razer Balde 2018 advanced.

    A opened it to replace the battery and clean the fans.

    After putting it back together, the webcam and microfone are not recognized anymore. I mean, physically. Windows and Linux does not find any device of that kind.

    I looked for videos about replacing webcam just to find where it is and check if it is connected, but didn't found any video at all about it.

    Is there any videos for replacing webcam and where it is connected to the motherboard for this model, So I can try to fix it or at least check if it is just a reseeding problem?
    Also, is there any way I could have disabled it on bios? I looked for options but also didn't see any options that could signal this behavior.

    Edit:
    It doesn't need to be video, for the matter. It could be a maintenance manual as well, anything that could help.
     
    Last edited by a moderator: Jun 9, 2021
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    That's a tough one. You will have to look into DIY threads as we don't have guides on how to check the connectivity of all internal parts. Since this happened right after the battery replacement, this is highly likely a hardware/connection issue. There is also no way to disable the webcam or the mic in the BIOS. Do send me the serial number should you want to send it in for repair instead.

    I'll move this to our Systems boards. I hope one of our enthusiasts can point you in the right direction.
     
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